From VAT declarations to Climate Change Levy questions, it's all here.
Understanding your electricity and gas bill.
We're here to make reading your energy bills as simple as possible. There are several important bits that you should check when you do receive your electricity and gas bill:
Previous balance - This is the balance of the energy bill you had before.
Charges - How much electricity and/or gas that you've used plus any standing charges.
Payments - How much you've paid since your last electricity and gas bill.
Balance - This is the balance due for payment.
If you pay by Direct Debit then you'll see the list of monthly payments you've made and the balance is there to show you whether you're in credit or debit. Normally you'll be in credit in the summer months and debit in the winter months when your energy use is higher.
You'll also be able to see all of the calculations on your bill, including your current energy prices as well as the details for your electricity and gas meters. If you've switched tariff since your last bill then you'll see separate calculations based on the different energy prices.
Standing charges are a fixed daily amount that customers have to pay, no matter how much energy you use. The charge pays for costs such as government schemes to help reduce carbon emissions and fuel poverty, connections to and maintenance of the energy network as well as service administration charges.
For our PAYG customers, things looks a little different. To help, you can get answers to your PAYG questions as well as support for your particular meter.
How do I receive my invoice and what is in it?
All our invoices are usually sent out as an attachment to an email, however, this may be sent via post and if the email doesn’t get delivered.
The invoice is made up of 3 pages:
Overview of charge/s.
Breakdown of charge/s.
Tariff information.
The first page shows the charges in the invoice, including the Net charges, CCL and VAT as well as the total.
The second page shows a breakdown of the charges, including the readings which are being billed to and from, as well as any readings in that period (not any quarantined readings). Also shows total energy used multiplied by unit rate and total days in the invoice multiplied standing charge.
Finally the third page shows a brief summary of the current tariff, including tariff name, payment method, agreement end date and EAC.
How do we bill?
As your energy supplier, we don't believe in nasty surprises so, by getting accurate meter readings every month, we can see how many kWh you're using and make sure you're only paying for the energy you use. However, you do have the choice to pay quarterly if you're a Direct Debit customer.
If you don't want to give the meter readings yourself, why not get a smart meter? They're free and easy to book.
Business billing and payments frequently asked questions.
Why are you notifying me that my Direct Debit is due?
We know things can pop up out of the blue, so it’s just a little reminder to ensure all is as it should be. If not then get in touch by calling 0808 501 5699 or emailing hellobusiness@eonnext.com and we’re happy to help.
What if I don’t want to receive my bills online?
We strive to be a renewable energy company, so we’ll use every opportunity to be greener. If we have an email address for you, your bills will automatically be sent to your online account. If this doesn't work for you please contact us by calling 0808 501 5699 or emailing hellobusiness@eonnext.com and we’ll be happy to help.
I think my bill is wrong, what can I do?
First take a look to see if we’ve used your actual meter readings or our estimate of how much energy we think you’ve used to calculate your bill. If your bill is estimated, then sign in to send us a meter reading and we’ll update your account.
How can I get a copy of my bill?
You can find your bills in your online account. Log in to view or download your bills. If you don't have an online account yet, let us know and we will set one up for you. You can also request a copy of your bill by emailing us at hellobusiness@eonnext.com or calling 0808 501 5699, we're open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
I have an estimated bill. How can I give you my meter reading?
You can submit a meter reading in your online account. If you do not yet have an online account, let us know and we will set one up for you. If you provide a meter read online after receiving your bill, you will not be sent another one. If you would like a new bill you will need to contact us. You can email us at hellobusiness@eonnext.com or call 0808 501 5699, we're open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
How do I submit a VAT declaration?
You will need a VAT declaration form which you can request by contacting us at hellobusiness@eonnext.com or call 0808 501 5699, we're open 9am - 5pm Monday to Thursday, 9am - 4pm Friday. If you already have a form you will need to submit this to us by email at hellobusiness@eonnext.com.
Why is VAT calculated at 5% on some bills and 20% on others?
As per HMRC guidelines, if you use 33 kWh electricity or more per day and 145 kWh of gas or more per day, you will be charged at 20% VAT rate. If you use less than this you will be charged at 5% VAT rate.
How do I put my VAT invoice through my books?
Contact your accountant, Customs and Excise or call 0845 010 9000.
How can I find out about my pricing structure?
You can see your unit prices and standing charge on your E.ON Next bill. Sign in to your online account to see your bill and get current prices at any time. If you do not yet have an online account, let us know and we will set one up for you. You can email us at hellobusiness@eonnext.com or call 0808 501 5699, we're open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
What is the Climate Change Levy?
Environmental taxes encourage your business to operate in a more environmentally friendly way. There are taxes and schemes for different types and size of business. You pay CCL at the main rate on:
Electricity.
Gas.
Solid fuels - like coal, lignite, coke and petroleum coke.
The CCL main rates are listed on your business’s energy bill.
How do I find out if I'm exempt from the Climate Change Levy?
Customs and Excise can tell you. Visit their website or call 0845 010 9000.
My bill is higher than expected?
Your bill bill may be higher for a number of reasons. Examples of things that may cause a higher than expected bill:
Has there been any changes in your circumstance for your business? The time of year, as you may use more during the winter months or have seasonal equipment.
If there’s been a price change since your last bill
If you’ve changed anything in your business, for example new appliances or extended opening hours.
If there’s been an increase in the number of people working in the property
If you’ve been doing renovations the appliances used may increase your usage
If you have more than one reading on your meter they could be mixed up
How can I set up a Direct Debit?
To set up a direct debit payment, you will need to contact us at hellobusiness@eonnext.com or call 0808 501 5699, 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
What payment methods do you accept?
We prefer to use monthly Direct Debit payments. They’re easier to keep track of, and you manage them using your online account. You can also pay by bank transfer if you need to. Make your payment to:
Bank Account Name: E.ON Next Energy Limited.
Sort Code: 60 80 09.
Account Number: 70257647.
Remember to quote your E.ON Next account number and to add how much you want to pay.
Need a bit more help?
Check out the various billing and payments guides we have to help solve your query. These include help understanding your bill and managing your Direct Debit.
Get help paying your business' energy bills.
Keeping up with your payments can be difficult. We can offer you support if you do get into financial difficulty, including:
Helping you set up an affordable payment plan that's suitable for your business.
Support and guidance for all your business energy needs.
Flexibility for your business during these uncertain times.
Contact us by social media.
You can contact us by email or WhatsApp to get a response within hours. We're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our social media channels.