Contact us.
What do you need to talk to us about?
Choose the topic you need help with and you'll find lots of useful info as well as contact details to get you sorted.
Talk to us with SignLive.
If you're deaf or hard of hearing, SignLive allows you to connect online with us using British Sign Language interpretation.
Contact us by social media.
You can contact us by email or WhatsApp to get a response within hours. We're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.
Grants and energy efficiency schemes.
If you want more information about energy saving options for your home, insulation or reducing your home's carbon emissions through a range of government funded schemes and energy efficiency grants, call us on 0333 202 4422. Lines are open Monday to Friday, 9am - 5pm.
You can also check your eligibility online.
Check your eligibilityTreating people fairly.
The health and wellbeing of our Nextie colleagues is of paramount importance to us. We have a zero tolerance approach to any form of abuse towards our people and would ask that you treat our employees with respect.