Guiding you through

your business smart meter installation.

• Before we arrive, we'll give you a call to make sure it is safe for our technician to enter the property.

• We’ll always keep a social distance of at least 2 meters between the technician and anyone in the property. We'll also ask you to stay in another room during the installation.

• We make sure our technicians wear appropriate PPE, sanitise gloves between each job and sanitise any surface that they touch. Please open all the doors to the meters and if possible open any windows to help ventilate the area.

• We’ll make sure to take all our waste with us in accordance with our safe working methods.

• We won't charge you for cancelling your appointment if you or any co worker is displaying symptoms or has concerns. You can rebook for a later date.

We have an obligation to install smart meters as part of a government-led nationwide upgrade programme. The Government requires suppliers to roll out smart meters as standard to homes and small businesses across Britain. The good bit for you is that smart meters come with a range of benefits:

• Smart meters automatically read themselves so you don't have to and even better they share this information with us so we can make sure your bills are accurate. This means you should never have to call us again about estimated or incorrect bills.

• You should only get an estimate if you change tariff or there's a price change and we haven't yet had a reading for your new product or price

• They give you real time information on your energy use, allowing you to better manage your usage, save money and reduce your carbon footprint.

• From the moment your smart meter is installed you are helping to reduce our carbon emissions as a nation, as we should no longer need to travel to read or make changes to your meter, this can all be done with one click of a button. 

• If we all sign up to have a smart meter we can create a smart energy system which allows us to better match supply with demand and integrate more renewable energy sources such as wind and solar. These forms of generating energy create less air pollution and emit significantly less CO2 into the atmosphere. 

• And if all of that hasn't changed your mind....they're free of charge to install. 

• All you need to do is call us on 0808 501 5699 where one of our friendly energy specialist will be more than happy to help. We're open Monday to Friday 9-5, or alternatively you can drop us an email at hellobusiness@eonnext.com

Absolutely nothing. Not a penny. We'll do it all for free.

If you're not ready for a smart meter yet, give us a call on 0808 501 5699 and let us know.

Not to worry, we'll only change the meter for the fuel you have with us. If you choose to move your other fuel to us then we can arrange for both to be done in the same visit, otherwise we recommend speaking to your other supplier.

Normally we only send one technician to your home, however if we do send two then we'll let you know before we arrive.

When you're booking your appointment please let us know if:

• The meter location and if the meter is above 8ft.

• Anyone has any medical conditions or dependency on an energy supply that we need to be aware of.

• You'd like us to arrange your appointment with someone else, for example a family member or friend as well if you'd like someone to be there with you on the day.

• You'd like us to talk to you using British Sign Language during installation.

This depends on which meter you have. If you have a SMETS2 meter then it will continue to work for 8-12 weeks after your supply either joins or leaves us.

However, with SMETS1 meters, we're working with to have these readable by 2025. If not, we'll arrange to replace the meters at a later date.

A smart meter can collect your usage information monthly, daily and every half an hour. We’ve arranged to collect your electricity and gas data daily. If we’re able to, we’ll collect it at the same time we take your monthly meter readings.

In the future, your consumption data will help us to understand how you use your energy so that we can give you tailored advice, and let you know how much energy we’ll think you will use. If you are the account holder, you can change the way we collect data from your meter now or at any time in the future by calling us on 0808 501 5699.

We’re installing your smart meters in accordance with the Smart Metering Installation Code of Practice, which is the industry standard for smart meters. If you would like more information, visit recportal.co.uk/smicop.