Here to help you with your electric car charger.

• The EV charger light will pulse/blink blue while the vehicle is charging.

• The vehicle may display that it is charging.

• The E.ON Home or Wallbox app will indicate that the vehicle is charging.

• The EV charger will stop charging when the vehicle no longer requires a charge.

• The light on the Vestel charger will change from a blue pulse to a solid blue when charging is finished or suspended.

• The light on the Wallbox charger will change from a dark blue pulse to a solid turquoise when charging is finished or suspended.

• If a vehicle schedule has been set, the charger will only operate within the scheduled times.

No, the EV charger does not provide information on the vehicle's battery percentage. This information should be displayed by the vehicle itself.

The 10-minute delay, known as randomised delay mode, is implemented to prevent overloading the electricity grid.

This delay is required by smart charging regulations introduced from 30 June, 2022. Allow extra time for the charging session to begin or use an RFID card to override this delay with a single tap.

• A blue light flashing every 2 seconds indicates that authentication is required to start the charging session. Authenticate the charger using the E.ON Home app or by tapping the RFID card on the charger.

• A green flashing light indicates that the EV charger is in randomised delay mode, which helps reduce power surges on the grid. This mode can last up to 10 minutes.

• A solid green light means that the charging is waiting for the car to authorise the session. Check your vehicle settings or handbook for any requirements or schedules.

• A blue pulse light indicates that the vehicle is currently charging.

• A solid blue light means that the charging session has finished or been suspended.

• A red light signifies a fault, and your vehicle will not charge when the red light is displayed.

Please see the charging guide at the top of the page.

In line with current regulation your EV charger will default to operate within the following times:

• 22:00 – 08:00

• 11:00 – 16:00

When charging outside of the schedule your charger will blink green/blue for 5 minutes to signify awaiting schedule start.

This can be overridden by tapping your RFID card twice with a 15 second gap on the location indicated on the front of your charger.

To confirm, when starting a charge either in or out of a charging schedule:

• A randomised delay to the start of the charging will take place and can be for up to 10 minutes.

• This is signified by a green blinking light until the charging starts.

• This delay can be overridden by a double tap of your RFID card on the location indicated on the front of your charger.

If you have authorised charging enabled, you will need to reauthorise the charging session after a power interruption.

Your EV charger operates within an acceptable voltage range. If the voltage goes beyond this range, the charger will not function and will display a red ring. This safety feature protects the charger and your vehicle from damage caused by high or low voltage.

If this happens you may need to switch the charger off and on at the isolator switch. If you get in touch, we can confirm if the red ring is caused by a voltage fluctuation outside of the thresholds.

Voltage fluctuations often occur during periods of low grid demand, such as the early hours of the morning. If you experience voltage issues, it is recommended to contact your Distribution Network Operator (DNO) to assess and address the problem. Requesting a voltage monitor installation at your property can help record fluctuations for analysis. The DNO is responsible for providing the correct voltage to your property.

In the United Kingdom, the standard voltage for single-phase electricity supply is 230 volts. The allowable voltage tolerance range is typically 216.2 volts to 253 volts. Fluctuations within this range should not cause significant issues for most electrical equipment. However, persistent voltage issues should be addressed by contacting the DNO for assistance.

If your EV charger is tripping your fuse board you'll need to turn off the supply to your EV charger, then call us on 0333 202 4417 and select option 2 for technical support.

Don't use your charger, keep it isolated until we've inspected it.

Dynamic load balancing is an intelligent approach to EV charging. It ensures the highest possible charging power while maintaining a stable electrical grid and power supply.

The EV charger monitors the current usage at your property and adjusts its power output to prevent overload, especially when other high-demand appliances like electric showers, electric cookers, or heaters are being used simultaneously.

• Check that the main switch for the EV charger is in the "on" position.

• Verify if the vehicle requires charging. Some vehicle manufacturers set the charging parameter to a maximum of 80%.

• Ensure that the vehicle has power. If the auxiliary battery is dead, the vehicle will not charge.

• Visually inspect the EV charging cable for any damage and replace it if necessary.

• Make sure the charging cable is plugged in correctly.

• Lock the vehicle to secure the charging lead in place.

• Check the charging schedule on the vehicle/app.

• Authorise the charging session via the app or RFID cards.

• Check that the EV charger is switched on and the charging cable is properly terminated.

• If using a vehicle schedule timer, ensure that you have authorised the schedule through the E.ON Home app or Wallbox app for Wallbox products.

• Check the schedule timer on the vehicle, as it may need to be active to initiate the charging session.

• Ensure that the EV charger is connected to the internet for scheduling to take place.

• Refer to the E.ON Home app or Wallbox app FAQs for further support.

• EV chargers start charging slowly and gradually increase to their maximum power output to protect the batteries. After reaching around 80%, the charger will reduce the output power.

• Some vehicles have limitations on the amount of power they can accept. Refer to the vehicle handbook for specific information.

• Adjust the vehicle parameters if required. Some vehicles have a 3-pin plug home charger mode setting that reduces the incoming power to 3KW when enabled.

• The charging speed can be affected by the battery's temperature. Refer to the vehicle handbook for optimal charging temperature.

• Battery health and capacity can also impact charging speed. Refer to the vehicle handbook for more information.

• The EV charger may reduce its power output if the property's demand is high to prevent the main fuse from blowing.

• Hybrid vehicles are only capable of charging at powers up to 3KW. Some models may not reach 3KW charging power. Refer to your vehicle manufacturer manual for more information.

We've put together a step-by-step guide for connecting your Vestel charger to your Wi-Fi as well as a guide for connecting your Wallbox charger to your Wi-Fi. This works if you've just got the charger or need to reconnect it.

If your charger is still showing as offline:

• First check your internet connection to ensure it is working properly.

• Close the app or web page associated with the charger, and then reopen it.

• If you have recently installed a new router or performed a factory reset, you will need to reconnect the EV charger to your Wi-Fi network using the guide above.

Before installing a home EV charger, you must ensure you have a strong enough Wi-Fi connection to enable communications with the EV charge point. If you do not have Wi-Fi or your signal is not strong enough you may lose the functionality of your home charger. Read our guide on how to check your signal strength.

If your RCD test button is not functioning, it is important not to use the EV charger until diagnostics have been completed. If your charger is still within the warranty period, contact your installer to arrange for a replacement. For further assistance, please call us on 0333 202 4417.

Your Wallbox charger will come with a Type 2 cable. The “Type 2” socket is the Europe-wide, universal socket for charging electric cars. You can charge most types of car from it.

Yes - The Office for Zero Emission Vehicles (OZEV) is a government team working to support the transition to zero-emission vehicles. They provide a grant of up to £350 (including VAT) towards the cost of buying and installing a home charger. You’re eligible for an EV charger grant if you own or use an electric vehicle, you live in a flat or rent your home and you have your own private off-street parking space.

No - anyone can get a charger quote from us. It doesn't matter who supplies your energy, we can still install a charger for you (though why wouldn't you want to be with us?).

Your installation is included as part of buying a charger from us, so we’ll handle everything. This includes a video survey and installing it where you need to be placed.

Our fast chargers are compatible with most electric vehicles in the UK. When you speak to one of the team they’ll be able to advise you based on your current EV.

Yes it can.

Our Wallbox Pulsar Max EV chargers start from £1,049, and you can get a £50 discount if you're an E.ON Next customer.

Go to the Wallbox app and click on the Settings cogwheel (top right corner), tap on Solar Charging (under Energy Features) and switch the toggle button on to the setting you prefer.

Currently, these features are only available for new installations from 28 April 2025. However, we may explore the possibility of offering an upgrade option in the future. Stay tuned for updates!

Yes! You can use the solar features during the day, but you’ll need to toggle them off before your overnight schedule begins to ensure your charging aligns with your tariff.

No, all new Wallbox installations from 28 April 2025 will include solar features at no additional cost.