Expired residential terms and conditions.
Residential terms and conditions from 1 November 2023 to 15 August 2024.
These terms and conditions applied to all customers who joined E.ON Next between 1 November 2023 and 15 August 2024.
Download terms and conditions for 1 November 2023 to 15 August 20241 - About your contract.
1.1 You and us
Your contract is between: – you, the person (or people) responsible for use of the electricity and gas (we call that energy) we supply to the domestic property, and – us, E.ON Next Energy Limited, this will be to referred to as E.ON in the rest of this document.
If you've agreed a contract with us, details of your prices and tariff terms and conditions are in the confirmation email or letter we sent you.
1.2 Confirmation letters
A confirmation letter may be sent to you by letter or email to: – give you details of your contract or a new tariff you've chosen, or – remind you that your fixed term tariff is coming to end, or – if you're on a variable tariff, tell you about changes to your prices or other terms and conditions
1.3 Your meter
1.3.1 Non-smart meters Some meters record energy use at different times of day separately, such as Economy 7 (E7) or Economy 10 (E10). If your meter does this, we may be able to offer you different tariffs with cheaper rates at times when other people are less likely to be using energy (off-peak). Rates for other times of day (on-peak) may be higher than the equivalent single rate tariff.
If you don't use a lot of energy at night, you may be better off on a tariff with a single rate rather than an E7 or E10 tariff. E7 provides at least seven hours of energy at a cheaper rate and E10 provides at least 10 hours.
Some people may still have meters which have more than one off-peak time, or record heating use separately. These are known as complex meters and they are no longer available.
1.3.2 Smart meters
1.3.3 We may contact you at any time to offer you a Smart meter. We will arrange an appointment with you for the installation of this. If you repeatedly refuse to allow us to install a Smart Meter, you may not be eligible for our full range of products and services, which may include specific Smart Meter tariffs which may be cheaper.
1.3.4 If you have a Smart Meter that we can read without visiting your property, you agree that we can:
Use the Smart Meter to remotely monitor your energy usage;
Remotely repair and update the Smart Meter;
Switch it from credit to prepayment mode or disconnect your supply (if we do this, we’ll tell you before this happens);
Collect information about how your Smart Meter is working, for example to see if it has any faults or has been tampered with;
Use information from your Smart Meter to do certain things, such as work out your bill and tailor our services and products to suit you better. We’ll only use this information to offer you products or services if you have given us your permission to do so;
Take half hourly consumption data, provided you have agreed we can do this, or where you haven’t agreed to half-hourly readings, we may take daily readings, providing we have told you in advance, or else we’ll take monthly reading. We’ll have explained your consent options either while your Smart Meter was being installed, or at the point we found out you had a Smart Meter already installed by a previous supplier. You can change the frequency of your Smart Meter readings at any time by contacting us. If you’re on one of our half-hourly tariffs you’ll need to agree to us taking half hourly meter readings to be eligible for that tariff; and
Take a meter reading at any other time where we are permitted to by Ofgem, e.g. to provide you with a bill or investigate a query on your account.
1.3.5 We’ll only use the information we collect from your Metering Equipment in line with our Privacy Policy.
1.3.6 You must tell us straight away if your Metering Equipment is damaged or stolen, stops working properly or if you think it has been tampered with.
1.3.7 You must not remove your Metering Equipment without our permission, and we may recover any Metering Equipment we have provided you with if our agreement with you ends.
1.4 Replacing your meter
1.4.1 Where we need to replace your meter, for example, because its due for a routine replacement, a fault, for safety reasons or during an emergency we will install a Smart Meter at your property. If we can’t fit a Smart Meter due to technical constraints or other restrictions , we will install a non-Smart Meter instead. 1.4.2 We may refuse any request to replace a Smart Meter with a non-Smart Meter, unless we feel that there are exceptional circumstances. 1.4.3 In some circumstances we may charge you if you ask us to replace your meter, except where it's faulty. We won't charge you to install or remove a non-smart prepayment meter.
1.5 Which laws apply to your contract?
For properties in England and Wales, the laws of England and Wales apply to this contract. For properties in Scotland, the laws of Scotland apply. Nothing in this contract affects your legal rights. If we decide to ignore one or more of the terms in this contract, the others still apply. If a court decides that one or more of the terms in this contract isn't valid, the others still apply.
1.6 Transferring the contract
We might transfer this contract to another company. If we do, it won't affect your rights to end the contract. We'll share your personal data with the company, so they can carry on supplying your energy. You can't transfer this contract to anyone else without our permission.
2 - Joining us and leaving us.
2.1 Deemed tariffs
If you've just moved into a property or have taken over responsibility for energy used at a property, you'll automatically be in what is called a deemed contract. This means you haven’t actively chosen a tariff with us so we’ll supply your energy on our Standard Variable tariff until you tell us you’d like a different tariff.
Our Standard Variable tariff has no end date and the prices can go up or down at any time. We'll contact you before we put the prices up. Contact us and we’ll do a credit check to see if we’ve got a better tariff for you. If you do not contact us, we may switch your meter into Prepayment mode.
If you move into a property where the energy needs to be paid for in advance, you may not be able to get any energy. You'll have to pay in advance if you have a Prepayment meter or a smart meter set to collect payments in advance.
If you're a landlord we'll charge you for any energy used and any other energy-related costs while the property is empty, unless we agree something else with you.
2.2 Switching to us
2.2.1 Changing your mind When you switch to us from another supplier, you've got 14 days from when you agree the contract to change your mind – this is what we call the cooling off period. You may contact us to cancel anytime within that 14 days.
2.2.2 Checking your credit rating Unless you will be paying by a prepayment method e.g. a classic prepayment meter or you have a smart meter in pay as you go mode, we may check your credit rating to understand what payment method will suit you best. We will get information about you from credit reference agencies and may also look at our records.
Depending on what the credit check says we may ask you to pay in advance, pay an upfront fee or pay a security deposit. To do this we might have to change your meter. You may lose any discounts you had as a result and may not be able to choose from our full range of tariffs.
We may also check your credit rating even if you haven’t contacted us. We will inform you about it in advance.
If you moved into a property supplied by us and haven’t contacted us, we may switch your smart meter into pay as you go mode.
If you don't pay us in the way and at the time we've agreed, you will go down a fast-tracked debt journey.
If you are currently paying in advance by a prepayment method and would like to change to another way of paying, we will need to check your credit rating.
2.2.3 Making your switch happen It shouldn't take more than 5 working days to switch you over to us, unless: – you've agreed a later date with us, or – your old supplier won't let you switch. This might be because you owe them money, or – we've had trouble getting the information we need, even though we've done everything we reasonably can to contact you, or – something's happened which we can't control.
2.2.4 Supplier of Last Resort
If you switch to us as a result of your previous supplier exiting the market, we will take reasonable steps to carry out any agreement we make with Ofgem, which may include honouring any credit balance held on your account with your previous supplier.
2.3 Ending your contract with us
You can arrange to switch to another supplier whenever you like. We may object if you owe us money. If your tariff has an end date, we may charge you a fee, known as an exit fee, if you switch more than six weeks before that date. Your confirmation letter will tell you about this.
2.4 How we'll contact you
Our service is designed around electronic communications (such as online, in the app, email, push messages, social media, live chat and voice). You need to tell us straight away if you change your email address, social media account or mobile phone number. If you choose not to use electronic communications, you will not be eligible for our full range of services and may not be eligible for some products. When you are ending your contract with us you need to provide us with your new address.
2.5 Managing your account online
2.5.1 Where possible you agree to manage your account online using your online account or by email.
2.5.2 If you don’t have a smart meter installed you will submit monthly meter readings. You can provide readings using the link in the email we send you or using your online account. If you don’t have an email or online account, you must call us. If you can’t read your meter, you must get in touch and let us know. If you do not provide us with the reading, we may move you onto to a different tariff. We will also send a meter reader to your property from time to time.
2.5.3 When you join us you need to provide your date of birth and sometimes your previous address so that we can do a credit check. You need to have a credit check before choosing one of our products.
2.5.4 You’ll receive a bill or statement, with notification of your next payment amount, in a pdf file format by email or a paper copy by post. If you have an online account, you’ll receive your bill via email:
2.5.5 You agree, where possible, to make any changes to your Direct Debit and contract changes by email, through your online account or using the mobile phone app;
2.5.6 You’ll keep your personal details (including current email address and telephone number) accurate and up to date.
2.5.7 You confirm that you’re the owner or occupier of, or for any other reason have responsibility for, the Premises (or will be on the date you want your supply to start).
2.5.8 Tell us if you change your premises from domestic to business use so we can make sure you are on the correct tariff. We reserve the right to move you onto a non-domestic tariff if this is appropriate.
2.5.9 Sometimes, your online account or our online services may be unavailable because of maintenance or problems we can't control. We'll do all we reasonably can to get things working as soon as possible.
2.6 When we can disconnect your energy
If you pay in advance, your supply will turn off automatically if there's no credit on the meter.
If you owe us money, we can disconnect your energy, but this is only a last resort. If you have trouble paying we’ll do everything reasonable to help. If we do end up disconnecting your energy, we'll contact you to tell you.
If you've got a smart meter, we can disconnect the energy without visiting your property. For any other kind of meter, you'd have to give us access to it. If you don't, we may get a warrant and we'll charge you for that.
We, or your network operator, can also disconnect your energy for safety reasons, or if we think you’ve broken the law. We'll charge you what it costs us to disconnect your energy and reconnect it again.
You can ask us to disconnect the energy temporarily, for instance while building work is going on, or you can ask us to disconnect it because you don't need it anymore, for instance because you're having the property demolished. There may be a charge for this.
2.7 Ending your contract
Your contract will end when: – you switch to another supplier, or – someone else becomes responsible for paying for energy at the property, or – we disconnect your energy supply, or – the energy regulator, Ofgem, orders another company to take over supplying your property.
This is very rare and the new supplier would contact you.
We can change the contract with you if: – you get a new meter fitted by your own agent or – you start using the property as business premises
In either of these cases, call us in advance and we'll explain what you need to do.
2.8 Cooling off
You have a 14 day cooling off period from the date the contract was agreed to undo your transfer to us if you wish.
You can choose a supply started date during this period or can wait until after this period has passed.
By choosing a supply start date within your cooling off period, you’ll be liable for any energy used even if you choose to leave us.
If you choose to withdraw from your contract during this period, whilst already on supply with us, after you’ve let us know, we’ll provide you with an additional grace period in which you must make a decision as to whether to choose another tariff offered by E.ON Next, move to a new supplier or return to your old supplier by contacting them to initiate the transfer process. If no action is taken, you’ll be placed onto our standard variable tariff.
If your chosen supply start date is after your cooling off window or you choose to withdraw before your supply start date, we’ll withdraw your transfer and you’ll remain with your current supplier.
If you’ve recently left E.ON Next and you’d like to return to us after choosing to withdraw from a new supplier during your cooling off period, it’s really important that you get in touch with us to let us know so that we can initiate the process to bring you back as quickly as possible. Once you’re back with us, we’ll place you on the tariff you were on previously for the length of time which remained.
3 - How do we work out what you pay.
3.1 Your energy charges
We work out your energy charges from: – the daily standing charge(s) that apply to your tariff times the number of days, plus – the unit rate(s) that apply to your tariff times based on the amount of energy you use We then take off any discounts applicable and add VAT.
Sometimes, you might also have to pay for: – leaving your contract early. Your confirmation email or letter will tell you if you have to pay an exit fee – replacing prepayment meter cards / keys or payment cards – sending copies of documents like bills or statements – charges for paying your bill late, getting back money you owe us or fitting a prepayment meter – interest on all outstanding charges which have built up – disconnecting or reconnecting your energy when you ask us to – moving, installing, reinstalling, testing or repairing a meter – moving the meter to somewhere else in the property – connecting to your local energy network – getting into your property to access the meter or disconnect your supply - Any reasonable cost we incur (including administration cost) because you failed to meet the Terms and Conditions of this contract. - Charges we are required to pass on to our customers by law or regulation or a regulatory authority (such as Ofgem)
3.1.2 If you have an Economy 7 meter or equivalent, your electricity will be charged at two rates, a higher day rate, and a cheaper night rate. The actual times that your night rate applies will depend on where you live. Contact us if you need confirmation of the times.
3.1.3 In the event that you live in a development supplied by an independent gas transporter and/or independent distribution network operator, there may be incremental charges. Depending on your area, these can include both a fixed amount and unit charge, and we may pass these charges on to you through your account statement for payment as a part of your supply.
3.2 Working out how much energy you've used
We work out your bill using a measure called kilowatt-hours (kWh). We need readings from your meter to do this.
Electricity: your meter automatically uses kilowatt hours. Gas: your gas meter measures how much gas you use in cubic metres or cubic feet.
How much energy you get from that gas depends on things like gas pressure and quality, so we have to convert the cubic metres or feet into kilowatt hours. How we work this out is covered in law.
3.3 Using estimated readings
We'll have to estimate how much energy you've used if: – we don't have a recent meter reading when we're due to send you a bill or statement – the reading we have doesn't seem to be right – your meter's faulty, or it's been damaged or tampered with We'll base our estimate on your previous readings. If we haven't got any readings, we'll base it on the average amount of energy someone in a property like yours uses. If you don't agree with our estimate, you can give us meter readings through your online account or use the contact details in your confirmation letter.
3.4 Discounts
Your confirmation email or letter will show what discounts you get, if any.
3.5 Revised bills or statements
We may send you a revised bill or statement if we find out: – the meter readings we used weren't accurate – your meter wasn't working properly – we had the wrong information about your meter We won't ask for payment for any charges for supply of energy that could reasonably relate to more than 12 months ago, unless you've behaved unreasonably or prevented us from getting any information.
3.6 Green Deal
Green Deal is a Government scheme that means a property can have energy-saving improvements fitted which are then paid for through the electricity bills for that property.
If your property has a Green Deal, you're responsible for paying the Green Deal charges. We'll collect these through your bills and pay them to your Green Deal provider. If you pay in advance, we'll collect the charges through your meter. Green Deal charges aren't included in the prices we agree with you when you switch to us or switch to a different tariff. We'll contact you about those charges as soon as we know what they are.
3.7 FiT payments
We're required to make Feed-in Tariff (FiT) payments under our supply licence. If your property's eligible, we can make FiT payments to you if: – you've got a FiT installation which is accredited by Ofgem or the Micro Certification Scheme (MCS); and – you get your electricity from us or from a non-mandatory FiT supplier when you apply for FiT payments
We pay what's set out in the Feed-in Tariffs Order 2012, as amended, and our electricity supply licence.
4 - Paying us.
4.1 Paying in advance
4.1.1 You can pay in advance by Direct Debit (DD), cash or through a Smart Meter that is switched to prepayment mode, or a prepayment meter. We may need to change your meter and you may have to switch to another tariff to pay in advance for your energy, which means you may not be able to choose from our full range of tariffs. On Standard Variable Tariff (SVT) the price you pay for a unit of energy can go up or down. We’ll tell you before we put the prices up. We may ask you to pay in advance if we think you'll have trouble paying your bills.
If we need to change your meter you won't have to pay unless we have to move it to a different position.
If you pay in advance, we can set your meter to get back any money you owe us and what it cost us to get it back.
After we've fitted your prepayment meter, we'll agree with you whether you'll pay any amount you owe from your old way of paying in one go or whether you want to agree a payment plan to pay it off through your prepayment meter. If you pay it off in one go you must pay it within 7 working days.
4.1.2 You must top up your meter in advance to be supplied with energy;
4.1.3 You may be required to pay any extra charges for any additional services we may provide such as replacement keys, cards etc;
4.1.4 If the prepayment meter is adjusted to get back any charges that you owe, not just the costs of energy consumed. We will advise you of the proportion of each top up amount used as payment for these charges.
4.1.5 If you have a prepayment meter, you ‘ll be put on our Standard Variable tariff, which may be more expensive.
4.1.6 If you have to agree a re-payment plan with us, E.ON, and we believe that your financial circumstances have improved and/or you fail to keep up with the repayments we have agreed with you (for example you fail to top up your meter with credit) we will review your ability to pay and we may, where appropriate: - ask you to pay back the total amount you owe us straight away, or - increase the weekly rate at which you are paying back the debt (we will tell you about this before change it), or - seek to recover that debt by an alternative means (for example we may agree another payment method with you), or - take action against you through the courts to get back what you owe us
4.2 Paying other ways
4.2.1 If you don’t pay by Direct Debit and don’t have a prepayment meter, you’ll still be responsible for paying for the supply in full each month a different way, which you agree with us.
4.2.2 Payment is due when we bill you and we will give you a reasonable amount of time to pay (usually 7 days unless we agree something different).
4.3 Paying by Direct Debit
4.3.1 We prefer you to pay by fixed monthly Direct Debit. We'll agree a monthly amount with you and we'll contact you to confirm it. We will take the first payment around the time we start supplying your energy. After that you can agree a different payment date with us as long as is it not more than 28 days after your last payment. You can’t change your payment date without agreeing it with us. We may change the amount to prevent you from getting into debt.
4.3.2 You are responsible for paying for the supply until your Contract with us ends, including any charges or debts that remain outstanding at the end of your Contract which aren’t taken on by your new supplier. If you have entered into this Contract together with other people, each person will be jointly and individually liable for any money owed to us.
4.3.3 You should keep your account in credit and we’ll track and carry the balance forward to the next month’s Statement of Account;
4.3.4 We usually set your Direct Debit amount based on the amount of energy we think you’ll use over the year divided by twelve unless you pay by variable Direct Debit; which means you pay your bill in full when you receive one, so the amount may go up or down each time;
4.3.5 We aim to review your Direct Debit at least twice a year and will suggest we reduce your Direct Debit if we think it’s too high based on actual meter readings, or we can increase your Direct Debit if it’s too low to help you avoid building up debt;
4.3.6 We will notify you at least 5 working days before the Direct Debit is due to come out of your account;
4.3.7 Your Direct Debit amount will be shown on your statement, and you should contact us if you think your bill is wrong;
4.3.8 If the amount payable is the subject of a bona fide dispute, the undisputed portion should be paid on your usual Direct Debit date. Any disputed amount should be paid via bank transfer within 7 working days of the dispute being resolved. No amounts can be offset or withheld on the monthly Direct Debit unless a credit note has been issued;
4.3.9 We reserve the right to refuse to process any transaction we believe to be fraudulent or suspicious.
4.3.10 We normally ask for payment one month in advance but based on your credit history, which we get from a credit reference agency, we may need you to pay a security deposit. We won’t require you to pay a security deposit if you are on a prepayment Meter or have a Smart Meter installed which we operate in prepayment mode.
4.3.11 If you agree to pay your energy charges by Direct Debit but that arrangement fails due to insufficient funds, we will let you know and re-present the automated instruction within 5 working days. If your bank still won’t pay us, or if you tell us you don’t want to pay by Direct Debit any longer, we’ll change the way you pay. We’ll give you nine days’ notice, then we’ll start sending you bills instead of statements. You’ll have to pay these within 7 days. We may transfer you to the non-Direct Debit version of your tariff (which may not have the same beneficial rates or charges as applied to the original version of your tariff) and will give you notice of any change to the terms of this agreement. If your tariff does not have a non-Direct Debit version, we may transfer you to the nonDirect Debit version of our standard tariff. In either of these cases your monthly payments may not be enough to pay for your usage and then there may be an outstanding balance due for payment immediately.
4.3.12 We will follow the rules for the Direct Debit Guarantee.
4.4 Other payment terms
4.4.1 During your contract we may review the amount of the security deposit you paid us based on your circumstances.
4.4.2 If we have agreed to supply you so long as you pay us a deposit or pay us in advance and you don’t do this, we reserve the right to end this contract. If that happens, you’ll be supplied under a Deemed Contract unless we agree a different contract with you.
4.4.3 If you request a refund of credit on your account, you must have provided us with a meter reading within 14 days of your request, unless you have a Smart Meter that we can collect readings from remotely. If it is a final bill you must also have provided us with a forwarding address.
4.4.4 We will not try to recover charges for your Energy that are older than 12 months unless we have already tried to recover these charges, or you have behaved obstructively or unreasonably.
4.4.5 If you have an account with us, we will routinely share information about your payment record with credit reference agencies. If we consider that your account is in default (i.e. you have not paid us and are in breach of your contract) we will notify you and if you do not pay us, we will report the unpaid debt to credit reference agencies who will record that as a default on your credit file.
4.5 Changing how you pay
You can ask us to change the way you pay at any time. Sometimes you may also need to change to a different tariff. If we agree, we'll confirm the changes to your contract and tell you when they start.
Your standing charge may change. We may change how often we send your bills. We'll contact you about this.
If you want to change from paying in advance to another way of paying, you may need to let us check your credit rating.
4.6 What we pay off first
We'll use what you pay us to pay off your energy charges, then your non-energy charges. We'll pay off the oldest charges first. If you've got more than one account with us, we'll decide which account to make the payment to, unless we've agreed a payment plan for a specific account.
4.7 If you're having trouble paying
If you’re having trouble paying, please see your confirmation letter for how to contact us. We will seek to understand your current circumstances and ability to pay. We may be able to:
Offer a suitable payment arrangement
Offer to install a prepayment meter to manage your supply
Offer, where appropriate, to deduct payments from eligible benefits
Offer advice on how to use less energy
Offer to use any credit you hold on another account with us to offset any balance that has accrued
We will continue to offer the services above where, following direction from Ofgem, another company takes over supplying your property. If following reasonable attempts to make available the services above, we have been unable to agree a resolution, we will commence activity to recover what you owe and may charge you what it costs us to get back the money you owe us in a proportionate way.
4.8 If you don't pay us as we've agreed
If you don't pay us in the way and at the time we've agreed we may:
4.8.1 Offer you a payment plan which suits your circumstances;
4.8.2 Need you to pay your account up to date and we may change your Direct Debit arrangement so that it takes the full amount of your bill each month plus any debt you owe us rather than just a fixed amount;
4.8.3 Change the amount of your fixed Direct Debit or change the prepayment meter payments to get back the money you owe us;
4.8.4 Install a prepayment/PAYG meter or switch your existing meter into PAYG mode;
4.8.5 Provide information about your non-payment to credit reference agencies, which may affect your ability to get credit in the future;
4.8.6 Take legal action;
4.8.7 Refer your account to a debt collection agency or sell your debt to another company;
4.8.8 We may charge you to get back the costs of collecting payments from you, especially all costs we have to pay to get back the money you owe us, including bank charges due to cancelled or failed payments, the cost of visiting you, including through any debt collection agency, getting a Warrant of Entry from a Magistrates Court to get access to our meter and installing a meter in prepayment mode, cost of finding you if you have moved and not given us a forwarding address;
4.8.9 We may also charge interest at the relevant time on all outstanding charges from the date the charges first became overdue until the date you make payment of such charges;
4.8.10 If you don’t pay your bill in the way and at the time we’ve agreed or we believe that you are at risk of failing to make the payments that you owe us, we’ll work out your ability to pay and we may ask for payment out of any benefits you may be getting.
5 - Moving home.
5. Moving out
5.1 If you're not responsible for the property anymore, you need to tell us. Otherwise we'll keep charging you until someone else takes over responsibility for the energy.
5.2 Within 14 days of your move, provide us with a final meter reading and your new address so we can send you a final bill or any credit we owe you. If you've got a smart meter, we can take a reading ourselves. We can also clear your data from the meter and the Smart Energy Display. Make sure you leave the Smart Energy Display behind.
5.3 We'll do everything reasonable to send you your final bill or statement within six weeks of you moving out (or of us finding out you've moved). You'll need to pay it within 14 days of us sending it unless we agree something else with you. We'll use your final reading. If you haven't given us one, we'll use the new occupant's reading or, if we don't have that, our own estimated reading.
5.4 If you have a credit on any E.ON account when you move, we may use it to pay off a debt on any other account you have with us. This might be for a different fuel or property. We'll pay you anything that's left so make sure we have your new address.
5.5 If you move out of a property with Green Deal charges due, you'll have to pay those charges up to the date you move out, on top of anything else you owe.
6 - If you wish to leave.
6. Switching supplier
6.1 If you switch supplier, we'll do everything reasonable to make the switch happen within 5 working days of the new supplier telling us.
If you have a smart meter, it might not work with your new supplier. Talk to us or your new supplier about this.
We'll do everything reasonable to send you your final bill or statement within six weeks of you switching. You'll need to pay it within 14 days of us sending it unless we agree something else with you.
If subsequent information becomes available, and we need to correct an error in your final bill, we will do this as quickly as we can.
We can stop you switching if you owe us money. If you pay in advance you can switch as long as you owe £500 or less for each fuel. Both you and your new supplier would have to agree to move the debt over to them.
If you've been paying in advance through a smart meter we'll change your meter to credit mode (that means paying after you’ve used energy or ‘in arrears’, not in advance). We'll clear the settings on your meter and Smart Energy Display at about midnight on the day your switch happens.
Your new supplier will start collecting any Green Deal charges you owe on your new property.
If you have a credit on any E.ON account when you've switched, we may use it to pay off a debt on any other account you have with us (for example for a different fuel or property). Any remaining credit will be paid to you as long as you gave us an up to date meter reading.
6.1.1 If you do choose to switch supplier all outstanding amounts will need to be paid.
6.1.2 We may end this Contract immediately if: - You are in material breach of the Contract; - You did not pay us what you owe us when we asked; and - You no longer own or occupy the Premises; and - We no longer have the relevant licences to supply your Energy. - Ofgem gives a “Last Resort Supply Direction" to another supplier in respect of the Energy in relation to the Premises.
7 - About the energy we supply you.
7.1 Standards of service
Energy is delivered to your meter by your local network operator. You can call them on 105. You'll find details about them on your bill or statement.
Things can happen that can't be controlled by them or by us. For instance, your electricity or gas might be of lower quality than usual.
7.2 Electricity National Terms of Connection
We're acting on behalf of your electricity network operator to make an agreement with you. The agreement is that you and your electricity network operator both accept the National Terms of Connection (NTC) and agree to keep to its conditions. This'll happen from the time that you enter into this contract and it affects your legal rights. The NTC is a legal agreement. It sets out rights and duties in relation to the connection at which your network operator delivers electricity to, or accepts electricity from, your property.
If you want to know who your network operator is, or want a copy of the NTC or have any questions about it, please write to: Energy Networks Association, 1st Floor, 4 More London Riverside, London, SE1 2AU, phone: 0207 706 5137 or see connectionterms.org.uk.
7.3 Emergencies
If anyone living in your property has a serious medical condition or a disability, let us know. Where appropriate, we'll tell your network operator, so they can try to make sure you can still use essential equipment if there's a loss of supply.
In a gas emergency, we or your network operator might ask you to turn down gas appliances or stop using gas altogether. You'll need to follow any instructions we give you.
Sometimes your gas might be turned off because there's not enough available in the network. This is called a gas deficit emergency. It's rare, but if it happens you might qualify for compensation. It'd be worked out in line with a document called the Uniform Network Code. We'll add the payment to your account as soon as the people who run the gas transmission grid tell us we should.
7.4 Meter faults and problems
If you think your meter is faulty, contact us using the contact details on our website so we can test it. You pay for the test, but if the meter does turn out to be faulty, we'll refund you. Until we've fixed the fault, we'll estimate how much energy you've used.
7.5 Getting access to your meter
You must let us, anyone we authorise, or your network operators, have access to your meter at any time. This'll be in normal working hours unless it's an emergency or we've agreed a time with you.
We'll also take as much care as we can while we're in your property.
We need to inspect your meter regularly to check it's safe and working properly.
If you don't let us have access to your meter, we can charge you our costs. That could include the cost of a warrant.
8 - If you are not happy with our service.
8. Complaints
8.1 If you haven’t received the service you'd expect, you can contact us and we’ll follow the complaints policy on our website.
8.2 If you need independent advice at any time you can contact Citizens Advice by phone on 0808 223 1133 or visit their website at www.citizensadvice.org.uk/energy/. Their service is free, independent and confidential.
8.3 When you send a formal complaint, we will do everything in our power to resolve the issue.
8.4 If we can’t agree on a solution with you, we’ll write to you to explain our position and our best offer. This is known as a deadlock letter.
8.5 If you don’t want to accept the suggestion in the deadlock letter, or if the issue has dragged on for more than eight weeks, then you can refer the issue to the Energy Ombudsman.
They offer a free and impartial service that sorts out disputes between energy companies and customers.
You can get in touch with the Ombudsman by: – phone on 0330 440 1624 – email at enquiry@energyombudsman.org
What they decide is legally binding for us, but not for you.
8.6. We’ll put details of any changes to our complaints process on our bills, statements, and website.
8.7 If you bought your energy online, you could use the Online Dispute Resolution (ODR) Platform at http://ec.europa.eu/consumers/odr/ to try to settle the dispute by completing the online form.
Please do not do this until you have followed our internal complaints process as set out above. As part of the ODR process we need to agree with you which dispute resolution body needs to hear your complaint. If we cannot agree then your complaint will not be processed further - please see the site for more information.
9 - Other responsibilities.
9.1 Our responsibilities
We're not liable for:
any harm to you, which we couldn't have expected when we agreed your contract
any damage you suffer that's outside our control, whatever caused it
If the network operator causes you loss or damage, we'll only be responsible for what we're entitled to get back from them on your behalf.
The maximum we or the network operator can pay in any one year (January to December) for any incident, or related series of incidents, is £1,000,000. That limit doesn't apply if someone's died or been injured, or if the law doesn't limit liability.
9.2 Your responsibilities
You're responsible for all energy you use at the property, paying bills in line with this contract and taking care of the meter. If more than one person's responsible for using electricity and gas at the domestic property, you'll all be responsible – as individuals or together – for paying your bills.
You are responsible for paying for the supply until your Contract with us ends, including any charges or debts that remain outstanding at the end of your Contract which aren’t taken on by your new supplier. If you have entered into this Contract together with other people, each person will be jointly and severally liable for any money owed to us. You will all become each others’ financial associates which will be recorded on your credit report and may affect your credit score in the future.
You must take care of the meters at the property, including making sure they're protected from the weather. You're responsible for making sure there's a meter box or cover for the meter or replacing them.
You must let us know straight away if you think your meter's damaged or if you think it's been tampered with. If the damage is your fault or caused by your negligence, we'll charge you for repairing or replacing the meter. We can prosecute anyone responsible for damaging or tampering with metering equipment. It's illegal and dangerous to interfere with our equipment, or the network operator's, for example to steal energy, or try to.
If you've got a smart meter, you must not let anything stop it communicating with us.
10 - Personal data.
10.1 Processing your data
For the purpose of supplying you with energy under this contract E.ON will be the ‘data controller’.
This means E.ON UK plc, and the companies owned by E.ON UK plc who provide energy and related products and services. For further information on how we’ll process your personal data please see our privacy notice (eonenergy.com/privacy) which we’ll amend from time to time.
10.2 Your rights
You've a number of rights which relate to the access to and control of your data. These are also set out in our privacy notice.
11 - Terms for our fixed term tariffs.
11.1 About these tariffs
11.1.1 Some tariffs are only available if you pay by Direct Debit and manage your account online. This will be confirmed when you agree your contract and also confirmed in your welcome letter.
11.1.2 If it is a condition of the tariff you chose with us and you are eligible, you agree to the installation of Smart Meter(s). If you fail to arrange and keep a suitable appointment with us to have Smart Meter(s) installed within 90 calendar days (or other time we agree with you) of your tariff start date, we may move you to our Standard Variable Tariff, which may be more expensive than the tariff we have quoted to you and may not have the same features and benefits. If we identify that the installation is not possible for technical reasons, you will remain on your chosen tariff.
11.1.3 If your tariff has an end date, we might charge you a fee, known as an exit fee, if you switch more than six weeks before that date. Your welcome letter will tell you about this.
11.1.4 All of the electricity we supply to you will be from renewable sources such as wind, solar and biomass. Currently, we use renewable certificates to do this. We may, at our sole discretion, substitute the renewable certificates and use an alternative product or scheme that we consider to be equivalent. If for any reason we're unable to supply all or part of your electricity from a renewable source, we will notify you of the relevant change 30 days before it becomes effective.
11.2 About your prices
Your prices are shown in your confirmation letter. These prices and your terms and conditions will stay the same until the end date shown in your confirmation letter, unless:
you stop paying by Direct Debit, or a Direct Debit payment fails
you do not provide us with your meter reading – you owe us money and we switch you to paying in advance
a law or regulation means we need to make a change (like VAT changes)
we had to end the contract due to your not adhering to what we agreed – the Government or our regulator (Ofgem) tells us to change our prices
You can arrange to switch to another of our tariffs or to another supplier at any time without giving notice, but if you switch supplier before we send you your renewal notice we may charge you an exit fee. See your confirmation letter for details.
11.2.1 If you change your payment method then your standing charge and unit rate may increase and you may lose any discounts associated with the tariff.
11.2.2 If you don’t pay for your energy as agreed you may be moved onto our Standard Variable tariff, this may mean your prices increase
11.3 What happens at the end date
At the end date, if you haven't switched supplier or agreed a new tariff with us, unless you choose to move onto a new Fixed Rate Tariff, Variable Rate Tariff or Time of Use Tariff, subject to availability and at our discretion, we will automatically transfer you to either:
11.3.1 The cheapest Variable Rate Tariff; or
11.3.2 A Relevant Fixed Term Default tariff that is cheaper than (or as cheap as) our cheapest Variable Rate Tariff with no exit fees, in each case calculated based on our estimate of your annual energy usage and as appropriate for your payment method, meter type and other relevant account arrangements.
11.3.3 If you move onto a new Fixed Rate Tariff when your previous Fixed Rate Tariff ends, we’ll start a new contract based on the new Fixed Rate Tariff on the date the old one ends. Prices on our standard variable tariffs can change at any time but will never be more than the cap set by Ofgem. We'll contact you about six weeks before your end date with all the details about the tariff we'll switch you to.
11.3.4 If you switch supplier or switch to another tariff our price protection rules may apply, this means you can switch to another of our tariffs up to 20 working days after the changes are due to start and we'll keep you on your old prices and terms and conditions until your switch is complete.
If you decide to switch to another supplier, they'll let us know. If they tell us no more than 20 working days after the changes are due to start and your switch is then completed within six weeks, we'll keep you on your old prices and terms and conditions until your switch is complete.
However, if you owe us money we may stop you from switching supplier – we'll let you know. If you pay the money you owe us no more than 30 working days after we've let you know about it, you'll be able to carry on with your switch. We'll keep you on your old prices and terms and conditions providing your switch is completed within six weeks.
12 - Terms for our Standard Variable Tariff.
12.1 About this tariff
Your prices are in your confirmation letter. We can change the prices, or these terms and conditions, at any time. Prices on our standard variable tariffs will never be more than the cap set by Ofgem.
Our Standard Variable Tariff doesn’t have an end date. You'll stay on this tariff unless you switch to another of our tariffs, or switch to another supplier. You don't need to give us any notice, and we won't charge you an exit fee to leave.
12.2 Putting up our prices or changing these terms in a way that makes you worse off
If we increase our tariff prices or change our terms and conditions in a way that's less favourable to you, we'll contact you before the changes takes effect. If you don't want to accept the changes, you can switch to another of our tariffs or another supplier and our price protection rules may apply.
You can switch to another of our tariffs up to 20 working days after the changes are due to start and we'll keep you on your old prices and terms and conditions until your switch is complete.
If you decide to switch to another supplier, they'll let us know. If they tell us no more than 20 working days after the changes are due to start and your switch is then completed within six weeks, we'll keep you on your old prices and terms and conditions until your switch is complete.
However, if you owe us money we may stop you from switching supplier – we’ll let you know. If you pay the money you owe us no more than 30 working days after we've let you know about it, you'll be able to carry on with your switch. We'll keep you on your old prices and terms and conditions providing your switch is completed within six weeks.
Residential terms and conditions up to 1 November 2023.
These terms and conditions applied to all customers who joined E.ON Next before 1 November 2023. For all customers on Next Flex, these terms will applied until 1 February 2024.
Download terms and conditions up to 1 November 20231 - About your contract.
1.1 You and us
Your contract is between: – you, the person (or people) responsible for use of the electricity and gas (we call that energy) we supply to the domestic property, and – us, E.ON Next Energy Limited, this will be to referred to as E.ON in the rest of this document.
If you've agreed a contract with us, details of your prices and tariff terms and conditions are in the confirmation email or letter we sent you.
1.2 Confirmation letters
A confirmation letter may be sent to you by letter or email to: – give you details of your contract or a new tariff you've chosen, or – remind you that your fixed term tariff is coming to end, or – if you're on a variable tariff, tell you about changes to your prices or other terms and conditions
1.3 Your meter
1.3.1 Non-smart meters Some meters record energy use at different times of day separately, such as Economy 7 (E7) or Economy 10 (E10). If your meter does this, we may be able to offer you different tariffs with cheaper rates at times when other people are less likely to be using energy (off-peak). Rates for other times of day (on-peak) may be higher than the equivalent single rate tariff.
If you don't use a lot of energy at night, you may be better off on a tariff with a single rate rather than an E7 or E10 tariff. E7 provides at least seven hours of energy at a cheaper rate and E10 provides at least 10 hours.
Some people may still have meters which have more than one off-peak time, or record heating use separately. These are known as complex meters and they are no longer available.
1.3.2 Smart meters
1.3.3 We may contact you at any time to offer you a Smart meter. We will arrange an appointment with you for the installation of this. If you repeatedly refuse to allow us to install a Smart Meter, you may not be eligible for our full range of products and services, which may include specific Smart Meter tariffs which may be cheaper.
1.3.4 If you have a Smart Meter that we can read without visiting your property, you agree that we can:
Use the Smart Meter to remotely monitor your energy usage;
Remotely repair and update the Smart Meter;
Switch it from credit to prepayment mode or disconnect your supply (if we do this, we’ll tell you before this happens);
Collect information about how your Smart Meter is working, for example to see if it has any faults or has been tampered with;
Use information from your Smart Meter to do certain things, such as work out your bill and tailor our services and products to suit you better. We’ll only use this information to offer you products or services if you have given us your permission to do so;
Take half hourly consumption data, provided you have agreed we can do this, or where you haven’t agreed to half-hourly readings, we may take daily readings, providing we have told you in advance, or else we’ll take monthly reading. We’ll have explained your consent options either while your Smart Meter was being installed, or at the point we found out you had a Smart Meter already installed by a previous supplier. You can change the frequency of your Smart Meter readings at any time by contacting us. If you’re on one of our half-hourly tariffs you’ll need to agree to us taking half hourly meter readings to be eligible for that tariff; and
Take a meter reading at any other time where we are permitted to by Ofgem, e.g. to provide you with a bill or investigate a query on your account.
1.3.5 We’ll only use the information we collect from your Metering Equipment in line with our Privacy Policy.
1.3.6 You must tell us straight away if your Metering Equipment is damaged or stolen, stops working properly or if you think it has been tampered with.
1.3.7 You must not remove your Metering Equipment without our permission, and we may recover any Metering Equipment we have provided you with if our agreement with you ends.
1.4 Replacing your meter
In some circumstances we may charge you if you ask us to replace your meter, except where it's faulty. For example, where you ask us to replace a smart meter with a non-smart meter. We won't charge you to install or remove a non-smart prepayment meter.
1.5 Which laws apply to your contract?
For properties in England and Wales, the laws of England and Wales apply to this contract. For properties in Scotland, the laws of Scotland apply. Nothing in this contract affects your legal rights. If we decide to ignore one or more of the terms in this contract, the others still apply. If a court decides that one or more of the terms in this contract isn't valid, the others still apply.
1.6 Transferring the contract
We might transfer this contract to another company. If we do, it won't affect your rights to end the contract. We'll share your personal data with the company, so they can carry on supplying your energy. You can't transfer this contract to anyone else without our permission.
2 - Joining us and leaving us.
2.1 Deemed tariffs
If you've just moved into a property or have taken over responsibility for energy used at a property, you'll automatically be in what is called a deemed contract. This means you haven’t actively chosen a tariff with us so we’ll supply your energy on our Standard Variable tariff until you tell us you’d like a different tariff.
Our Standard Variable tariff has no end date and the prices can go up or down at any time. We'll contact you before we put the prices up. Contact us and we’ll do a credit check to see if we’ve got a better tariff for you. If you do not contact us, we may switch your meter into Prepayment mode.
If you move into a property where the energy needs to be paid for in advance, you may not be able to get any energy. You'll have to pay in advance if you have a Prepayment meter or a smart meter set to collect payments in advance.
If you're a landlord we'll charge you for any energy used and any other energy-related costs while the property is empty, unless we agree something else with you.
2.2 Switching to us
2.2.1 Changing your mind When you switch to us from another supplier, you've got 14 days from when you agree the contract to change your mind – this is what we call the cooling off period. You may contact us to cancel anytime within that 14 days.
2.2.2 Checking your credit rating Unless you will be paying by a prepayment method e.g. a classic prepayment meter or you have a smart meter in pay as you go mode, we may check your credit rating to understand what payment method will suit you best. We will get information about you from credit reference agencies and may also look at our records.
Depending on what the credit check says we may ask you to pay in advance, pay an upfront fee or pay a security deposit. To do this we might have to change your meter. You may lose any discounts you had as a result and may not be able to choose from our full range of tariffs.
We may also check your credit rating even if you haven’t contacted us. We will inform you about it in advance.
If you moved into a property supplied by us and haven’t contacted us, we may switch your smart meter into pay as you go mode.
If you don't pay us in the way and at the time we've agreed, you will go down a fast-tracked debt journey.
If you are currently paying in advance by a prepayment method and would like to change to another way of paying, we will need to check your credit rating.
2.2.3 Making your switch happen It shouldn't take more than 5 working days to switch you over to us, unless: – you've agreed a later date with us, or – your old supplier won't let you switch. This might be because you owe them money, or – we've had trouble getting the information we need, even though we've done everything we reasonably can to contact you, or – something's happened which we can't control.
2.2.4 Supplier of Last Resort
If you switch to us as a result of your previous supplier exiting the market, we will take reasonable steps to carry out any agreement we make with Ofgem, which may include honouring any credit balance held on your account with your previous supplier.
2.3 Ending your contract with us
You can arrange to switch to another supplier whenever you like. We may object if you owe us money. If your tariff has an end date, we may charge you a fee, known as an exit fee, if you switch more than six weeks before that date. Your confirmation letter will tell you about this.
2.4 How we'll contact you
Our service is designed around electronic communications (such as online, in the app, email, push messages, social media, live chat and voice). You need to tell us straight away if you change your email address, social media account or mobile phone number. If you choose not to use electronic communications, you will not be eligible for our full range of services and may not be eligible for some products. When you are ending your contract with us you need to provide us with your new address.
2.5 Managing your account online
2.5.1 Where possible you agree to manage your account online using your online account or by email.
2.5.2 If you don’t have a smart meter installed you will submit monthly meter readings. You can provide readings using the link in the email we send you or using your online account. If you don’t have an email or online account, you must call us. If you can’t read your meter, you must get in touch and let us know. If you do not provide us with the reading, we may move you onto to a different tariff. We will also send a meter reader to your property from time to time.
2.5.3 When you join us you need to provide your date of birth and sometimes your previous address so that we can do a credit check. You need to have a credit check before choosing one of our products.
2.5.4 You’ll receive a bill or statement, with notification of your next payment amount, in a pdf file format by email or a paper copy by post. If you have an online account, you’ll receive your bill via email:
2.5.5 You agree, where possible, to make any changes to your Direct Debit and contract changes by email, through your online account or using the mobile phone app;
2.5.6 You’ll keep your personal details (including current email address and telephone number) accurate and up to date.
2.5.7 You confirm that you’re the owner or occupier of, or for any other reason have responsibility for, the Premises (or will be on the date you want your supply to start).
2.5.8 Tell us if you change your premises from domestic to business use so we can make sure you are on the correct tariff. We reserve the right to move you onto a non-domestic tariff if this is appropriate.
2.5.9 Sometimes, your online account or our online services may be unavailable because of maintenance or problems we can't control. We'll do all we reasonably can to get things working as soon as possible.
2.6 When we can disconnect your energy
If you pay in advance, your supply will turn off automatically if there's no credit on the meter.
If you owe us money, we can disconnect your energy, but this is only a last resort. If you have trouble paying we’ll do everything reasonable to help. If we do end up disconnecting your energy, we'll contact you to tell you.
If you've got a smart meter, we can disconnect the energy without visiting your property. For any other kind of meter, you'd have to give us access to it. If you don't, we may get a warrant and we'll charge you for that.
We, or your network operator, can also disconnect your energy for safety reasons, or if we think you’ve broken the law. We'll charge you what it costs us to disconnect your energy and reconnect it again.
You can ask us to disconnect the energy temporarily, for instance while building work is going on, or you can ask us to disconnect it because you don't need it anymore, for instance because you're having the property demolished. There may be a charge for this.
2.7 Ending your contract
Your contract will end when: – you switch to another supplier, or – someone else becomes responsible for paying for energy at the property, or – we disconnect your energy supply, or – the energy regulator, Ofgem, orders another company to take over supplying your property.
This is very rare and the new supplier would contact you.
We can change the contract with you if: – you get a new meter fitted by your own agent or – you start using the property as business premises
In either of these cases, call us in advance and we'll explain what you need to do.
2.8 Cooling off
You have a 14 day cooling off period from the date the contract was agreed to undo your transfer to us if you wish.
You can choose a supply started date during this period or can wait until after this period has passed.
By choosing a supply start date within your cooling off period, you’ll be liable for any energy used even if you choose to leave us.
If you choose to withdraw from your contract during this period, whilst already on supply with us, after you’ve let us know, we’ll provide you with an additional grace period in which you must make a decision as to whether to choose another tariff offered by E.ON Next, move to a new supplier or return to your old supplier by contacting them to initiate the transfer process. If no action is taken, you’ll be placed onto our standard variable tariff.
If your chosen supply start date is after your cooling off window or you choose to withdraw before your supply start date, we’ll withdraw your transfer and you’ll remain with your current supplier.
If you’ve recently left E.ON Next and you’d like to return to us after choosing to withdraw from a new supplier during your cooling off period, it’s really important that you get in touch with us to let us know so that we can initiate the process to bring you back as quickly as possible. Once you’re back with us, we’ll place you on the tariff you were on previously for the length of time which remained.
3 - How do we work out what you pay.
3.1 Your energy charges
We work out your energy charges from: – the daily standing charge(s) that apply to your tariff times the number of days, plus – the unit rate(s) that apply to your tariff times based on the amount of energy you use We then take off any discounts applicable and add VAT.
Sometimes, you might also have to pay for: – leaving your contract early. Your confirmation email or letter will tell you if you have to pay an exit fee – replacing prepayment meter cards / keys or payment cards – sending copies of documents like bills or statements – charges for paying your bill late, getting back money you owe us or fitting a prepayment meter – interest on all outstanding charges which have built up – disconnecting or reconnecting your energy when you ask us to – moving, installing, reinstalling, testing or repairing a meter – moving the meter to somewhere else in the property – connecting to your local energy network – getting into your property to access the meter or disconnect your supply - Any reasonable cost we incur (including administration cost) because you failed to meet the Terms and Conditions of this contract. - Charges we are required to pass on to our customers by law or regulation or a regulatory authority (such as Ofgem)
3.1.2 If you have an Economy 7 meter or equivalent, your electricity will be charged at two rates, a higher day rate, and a cheaper night rate. The actual times that your night rate applies will depend on where you live. Contact us if you need confirmation of the times.
3.1.3 In the event that you live in a development supplied by an independent gas transporter and/or independent distribution network operator, there may be incremental charges. Depending on your area, these can include both a fixed amount and unit charge, and we may pass these charges on to you through your account statement for payment as a part of your supply.
3.2 Working out how much energy you've used
We work out your bill using a measure called kilowatt-hours (kWh). We need readings from your meter to do this.
Electricity: your meter automatically uses kilowatt hours. Gas: your gas meter measures how much gas you use in cubic metres or cubic feet.
How much energy you get from that gas depends on things like gas pressure and quality, so we have to convert the cubic metres or feet into kilowatt hours. How we work this out is covered in law.
3.3 Using estimated readings
We'll have to estimate how much energy you've used if: – we don't have a recent meter reading when we're due to send you a bill or statement – the reading we have doesn't seem to be right – your meter's faulty, or it's been damaged or tampered with We'll base our estimate on your previous readings. If we haven't got any readings, we'll base it on the average amount of energy someone in a property like yours uses. If you don't agree with our estimate, you can give us meter readings through your online account or use the contact details in your confirmation letter.
3.4 Discounts
Your confirmation email or letter will show what discounts you get, if any.
3.5 Revised bills or statements
We may send you a revised bill or statement if we find out: – the meter readings we used weren't accurate – your meter wasn't working properly – we had the wrong information about your meter We won't ask for payment for any charges for supply of energy that could reasonably relate to more than 12 months ago, unless you've behaved unreasonably or prevented us from getting any information.
3.6 Green Deal
Green Deal is a Government scheme that means a property can have energy-saving improvements fitted which are then paid for through the electricity bills for that property.
If your property has a Green Deal, you're responsible for paying the Green Deal charges. We'll collect these through your bills and pay them to your Green Deal provider. If you pay in advance, we'll collect the charges through your meter. Green Deal charges aren't included in the prices we agree with you when you switch to us or switch to a different tariff. We'll contact you about those charges as soon as we know what they are.
3.7 FiT payments
We're required to make Feed-in Tariff (FiT) payments under our supply licence. If your property's eligible, we can make FiT payments to you if: – you've got a FiT installation which is accredited by Ofgem or the Micro Certification Scheme (MCS); and – you get your electricity from us or from a non-mandatory FiT supplier when you apply for FiT payments
We pay what's set out in the Feed-in Tariffs Order 2012, as amended, and our electricity supply licence.
4 - Paying us.
4.1 Paying in advance
4.1.1 You can pay in advance by Direct Debit (DD), cash or through a Smart Meter that is switched to prepayment mode, or a prepayment meter. We may need to change your meter and you may have to switch to another tariff to pay in advance for your energy, which means you may not be able to choose from our full range of tariffs. On Standard Variable Tariff (SVT) the price you pay for a unit of energy can go up or down. We’ll tell you before we put the prices up. We may ask you to pay in advance if we think you'll have trouble paying your bills.
If we need to change your meter you won't have to pay unless we have to move it to a different position.
If you pay in advance, we can set your meter to get back any money you owe us and what it cost us to get it back.
After we've fitted your prepayment meter, we'll agree with you whether you'll pay any amount you owe from your old way of paying in one go or whether you want to agree a payment plan to pay it off through your prepayment meter. If you pay it off in one go you must pay it within 7 working days.
4.1.2 You must top up your meter in advance to be supplied with energy;
4.1.3 You may be required to pay any extra charges for any additional services we may provide such as replacement keys, cards etc;
4.1.4 If the prepayment meter is adjusted to get back any charges that you owe, not just the costs of energy consumed. We will advise you of the proportion of each top up amount used as payment for these charges.
4.1.5 If you have a prepayment meter, you ‘ll be put on our Standard Variable tariff, which may be more expensive.
4.1.6 If you have to agree a re-payment plan with us, E.ON, and we believe that your financial circumstances have improved and/or you fail to keep up with the repayments we have agreed with you (for example you fail to top up your meter with credit) we will review your ability to pay and we may, where appropriate: - ask you to pay back the total amount you owe us straight away, or - increase the weekly rate at which you are paying back the debt (we will tell you about this before change it), or - seek to recover that debt by an alternative means (for example we may agree another payment method with you), or - take action against you through the courts to get back what you owe us
4.2 Paying other ways
4.2.1 If you don’t pay by Direct Debit and don’t have a prepayment meter, you’ll still be responsible for paying for the supply in full each month a different way, which you agree with us.
4.2.2 Payment is due when we bill you and we will give you a reasonable amount of time to pay (usually 7 days unless we agree something different).
4.3 Paying by Direct Debit
4.3.1 We prefer you to pay by fixed monthly Direct Debit. We'll agree a monthly amount with you and we'll contact you to confirm it. We will take the first payment around the time we start supplying your energy. After that you can agree a different payment date with us as long as is it not more than 28 days after your last payment. You can’t change your payment date without agreeing it with us. We may change the amount to prevent you from getting into debt.
4.3.2 You are responsible for paying for the supply until your Contract with us ends, including any charges or debts that remain outstanding at the end of your Contract which aren’t taken on by your new supplier. If you have entered into this Contract together with other people, each person will be jointly and individually liable for any money owed to us.
4.3.3 You should keep your account in credit and we’ll track and carry the balance forward to the next month’s Statement of Account;
4.3.4 We usually set your Direct Debit amount based on the amount of energy we think you’ll use over the year divided by twelve unless you pay by variable Direct Debit; which means you pay your bill in full when you receive one, so the amount may go up or down each time;
4.3.5 We aim to review your Direct Debit at least twice a year and will suggest we reduce your Direct Debit if we think it’s too high based on actual meter readings, or we can increase your Direct Debit if it’s too low to help you avoid building up debt;
4.3.6 We will notify you at least 5 working days before the Direct Debit is due to come out of your account;
4.3.7 Your Direct Debit amount will be shown on your statement, and you should contact us if you think your bill is wrong;
4.3.8 If the amount payable is the subject of a bona fide dispute, the undisputed portion should be paid on your usual Direct Debit date. Any disputed amount should be paid via bank transfer within 7 working days of the dispute being resolved. No amounts can be offset or withheld on the monthly Direct Debit unless a credit note has been issued;
4.3.9 We reserve the right to refuse to process any transaction we believe to be fraudulent or suspicious.
4.3.10 We normally ask for payment one month in advance but based on your credit history, which we get from a credit reference agency, we may need you to pay a security deposit. We won’t require you to pay a security deposit if you are on a prepayment Meter or have a Smart Meter installed which we operate in prepayment mode.
4.3.11 If you agree to pay your energy charges by Direct Debit but that arrangement fails due to insufficient funds, we will let you know and re-present the automated instruction within 5 working days. If your bank still won’t pay us, or if you tell us you don’t want to pay by Direct Debit any longer, we’ll change the way you pay. We’ll give you nine days’ notice, then we’ll start sending you bills instead of statements. You’ll have to pay these within 7 days. We may transfer you to the non-Direct Debit version of your tariff (which may not have the same beneficial rates or charges as applied to the original version of your tariff) and will give you notice of any change to the terms of this agreement. If your tariff does not have a non-Direct Debit version, we may transfer you to the nonDirect Debit version of our standard tariff. In either of these cases your monthly payments may not be enough to pay for your usage and then there may be an outstanding balance due for payment immediately.
4.3.12 We will follow the rules for the Direct Debit Guarantee.
4.4 Other payment terms
4.4.1 During your contract we may review the amount of the security deposit you paid us based on your circumstances.
4.4.2 If we have agreed to supply you so long as you pay us a deposit or pay us in advance and you don’t do this, we reserve the right to end this contract. If that happens, you’ll be supplied under a Deemed Contract unless we agree a different contract with you.
4.4.3 If you request a refund of credit on your account, you must have provided us with a meter reading within 14 days of your request, unless you have a Smart Meter that we can collect readings from remotely. If it is a final bill you must also have provided us with a forwarding address.
4.4.4 We will not try to recover charges for your Energy that are older than 12 months unless we have already tried to recover these charges, or you have behaved obstructively or unreasonably.
4.4.5 If you have an account with us, we will routinely share information about your payment record with credit reference agencies. If we consider that your account is in default (i.e. you have not paid us and are in breach of your contract) we will notify you and if you do not pay us, we will report the unpaid debt to credit reference agencies who will record that as a default on your credit file.
4.5 Changing how you pay
You can ask us to change the way you pay at any time. Sometimes you may also need to change to a different tariff. If we agree, we'll confirm the changes to your contract and tell you when they start.
Your standing charge may change. We may change how often we send your bills. We'll contact you about this.
If you want to change from paying in advance to another way of paying, you may need to let us check your credit rating.
4.6 What we pay off first
We'll use what you pay us to pay off your energy charges, then your non-energy charges. We'll pay off the oldest charges first. If you've got more than one account with us, we'll decide which account to make the payment to, unless we've agreed a payment plan for a specific account.
4.7 If you're having trouble paying
If you’re having trouble paying, please see your confirmation letter for how to contact us. We will seek to understand your current circumstances and ability to pay. We may be able to:
Offer a suitable payment arrangement
Offer to install a prepayment meter to manage your supply
Offer, where appropriate, to deduct payments from eligible benefits
Offer advice on how to use less energy
Offer to use any credit you hold on another account with us to offset any balance that has accrued
We will continue to offer the services above where, following direction from Ofgem, another company takes over supplying your property. If following reasonable attempts to make available the services above, we have been unable to agree a resolution, we will commence activity to recover what you owe and may charge you what it costs us to get back the money you owe us in a proportionate way.
4.8 If you don't pay us as we've agreed
If you don't pay us in the way and at the time we've agreed we may:
4.8.1 Offer you a payment plan which suits your circumstances;
4.8.2 Need you to pay your account up to date and we may change your Direct Debit arrangement so that it takes the full amount of your bill each month plus any debt you owe us rather than just a fixed amount;
4.8.3 Change the amount of your fixed Direct Debit or change the prepayment meter payments to get back the money you owe us;
4.8.4 Install a prepayment/PAYG meter or switch your existing meter into PAYG mode;
4.8.5 Provide information about your non-payment to credit reference agencies, which may affect your ability to get credit in the future;
4.8.6 Take legal action;
4.8.7 Refer your account to a debt collection agency or sell your debt to another company;
4.8.8 We may charge you to get back the costs of collecting payments from you, especially all costs we have to pay to get back the money you owe us, including bank charges due to cancelled or failed payments, the cost of visiting you, including through any debt collection agency, getting a Warrant of Entry from a Magistrates Court to get access to our meter and installing a meter in prepayment mode, cost of finding you if you have moved and not given us a forwarding address;
4.8.9 We may also charge interest at the relevant time on all outstanding charges from the date the charges first became overdue until the date you make payment of such charges;
4.8.10 If you don’t pay your bill in the way and at the time we’ve agreed or we believe that you are at risk of failing to make the payments that you owe us, we’ll work out your ability to pay and we may ask for payment out of any benefits you may be getting.
5 - Moving home.
Acceptance of this Offer signifies the unequivocal agreement of Eligible Customers to abide by the terms and conditions delineated herein.
6 - If you wish to leave.
The Promoter (E.ON Next) retains the right to cancel the offer or furnish an alternative offer of equal or superior value in response to unanticipated circumstances or events beyond its control.
The Promoter (E.ON Next) assumes no liability for any default in performance owing to circumstances beyond its reasonable control, inclusive but not confined to meteorological conditions , industrial strikes, pandemics or force majeure incidents.
7 - About the energy we supply you.
The liability of the Promoter (E.ON Next), to the maximum extent sanctioned by prevailing legislation , for any loss, injury or damage arising from participation in the Offer or default in fulfilling obligations under these terms and conditions shall not exceed £100.
Nothing herein excludes or limits liability for personal injury resulting from negligence and/or fraudulent activity (misrepresentation) or any other liability than may not be excluded or limited under the laws of England and Wales
8 - If you are not happy with our service.
8. Complaints
8.1 If you haven’t received the service you'd expect, you can contact us and we’ll follow the complaints policy on our website.
8.2 If you need independent advice at any time you can contact Citizens Advice by phone on 0808 223 1133 or visit their website at www.citizensadvice.org.uk/energy/. Their service is free, independent and confidential.
8.3 When you send a formal complaint, we will do everything in our power to resolve the issue.
8.4 If we can’t agree on a solution with you, we’ll write to you to explain our position and our best offer. This is known as a deadlock letter.
8.5 If you don’t want to accept the suggestion in the deadlock letter, or if the issue has dragged on for more than eight weeks, then you can refer the issue to the Energy Ombudsman.
They offer a free and impartial service that sorts out disputes between energy companies and customers.
You can get in touch with the Ombudsman by: – phone on 0330 440 1624 – email at enquiry@energyombudsman.org
What they decide is legally binding for us, but not for you.
8.6. We’ll put details of any changes to our complaints process on our bills, statements, and website.
8.7 If you bought your energy online, you could use the Online Dispute Resolution (ODR) Platform at http://ec.europa.eu/consumers/odr/ to try to settle the dispute by completing the online form.
Please do not do this until you have followed our internal complaints process as set out above. As part of the ODR process we need to agree with you which dispute resolution body needs to hear your complaint. If we cannot agree then your complaint will not be processed further - please see the site for more information.
9 - Other responsibilities.
9.1 Our responsibilities
We're not liable for:
any harm to you, which we couldn't have expected when we agreed your contract
any damage you suffer that's outside our control, whatever caused it
If the network operator causes you loss or damage, we'll only be responsible for what we're entitled to get back from them on your behalf.
The maximum we or the network operator can pay in any one year (January to December) for any incident, or related series of incidents, is £1,000,000. That limit doesn't apply if someone's died or been injured, or if the law doesn't limit liability.
9.2 Your responsibilities
You're responsible for all energy you use at the property, paying bills in line with this contract and taking care of the meter. If more than one person's responsible for using electricity and gas at the domestic property, you'll all be responsible – as individuals or together – for paying your bills.
You are responsible for paying for the supply until your Contract with us ends, including any charges or debts that remain outstanding at the end of your Contract which aren’t taken on by your new supplier. If you have entered into this Contract together with other people, each person will be jointly and severally liable for any money owed to us. You will all become each others’ financial associates which will be recorded on your credit report and may affect your credit score in the future.
You must take care of the meters at the property, including making sure they're protected from the weather. You're responsible for making sure there's a meter box or cover for the meter or replacing them.
You must let us know straight away if you think your meter's damaged or if you think it's been tampered with. If the damage is your fault or caused by your negligence, we'll charge you for repairing or replacing the meter. We can prosecute anyone responsible for damaging or tampering with metering equipment. It's illegal and dangerous to interfere with our equipment, or the network operator's, for example to steal energy, or try to.
If you've got a smart meter, you must not let anything stop it communicating with us.
10 - Personal data.
10.1 Processing your data
For the purpose of supplying you with energy under this contract E.ON will be the ‘data controller’.
This means E.ON UK plc, and the companies owned by E.ON UK plc who provide energy and related products and services. For further information on how we’ll process your personal data please see our privacy notice (eonenergy.com/privacy) which we’ll amend from time to time.
10.2 Your rights
You've a number of rights which relate to the access to and control of your data. These are also set out in our privacy notice.
11 - Terms for our fixed term tariffs.
11.1 About these tariffs
11.1.1 Some tariffs are only available if you pay by Direct Debit and manage your account online. This will be confirmed when you agree your contract and also confirmed in your welcome letter.
11.1.2 You agree to the installation of a Smart Meter, where eligible. You still qualify for this tariff if you already have a smart meter installed or it’s not currently possible to install a smart meter at your property.
11.1.3 If your tariff has an end date, we might charge you a fee, known as an exit fee, if you switch more than six weeks before that date. Your welcome letter will tell you about this.
11.2 About your prices
Your prices are shown in your confirmation letter. These prices and your terms and conditions will stay the same until the end date shown in your confirmation letter, unless:
you stop paying by Direct Debit, or a Direct Debit payment fails
you do not provide us with your meter reading – you owe us money and we switch you to paying in advance
a law or regulation means we need to make a change (like VAT changes)
we had to end the contract due to your not adhering to what we agreed – the Government or our regulator (Ofgem) tells us to change our prices
You can arrange to switch to another of our tariffs or to another supplier at any time without giving notice, but if you switch supplier before we send you your renewal notice we may charge you an exit fee. See your confirmation letter for details.
11.2.1 If you change your payment method then your standing charge and unit rate may increase and you may lose any discounts associated with the tariff.
11.2.2 If you don’t pay for your energy as agreed you may be moved onto our Standard Variable tariff, this may mean your prices increase
11.3 What happens at the end date
At the end date, if you haven't switched supplier or agreed a new tariff with us, unless you choose to move onto a new Fixed Rate Tariff, Variable Rate Tariff or Time of Use Tariff, subject to availability and at our discretion, we will automatically transfer you to either:
11.3.1 The cheapest Variable Rate Tariff; or
11.3.2 A Relevant Fixed Term Default tariff that is cheaper than (or as cheap as) our cheapest Variable Rate Tariff with no exit fees, in each case calculated based on our estimate of your annual energy usage and as appropriate for your payment method, meter type and other relevant account arrangements.
11.3.3 If you move onto a new Fixed Rate Tariff when your previous Fixed Rate Tariff ends, we’ll start a new contract based on the new Fixed Rate Tariff on the date the old one ends. Prices on our standard variable tariffs can change at any time but will never be more than the cap set by Ofgem. We'll contact you about six weeks before your end date with all the details about the tariff we'll switch you to.
11.3.4 If you switch supplier or switch to another tariff our price protection rules may apply, this means you can switch to another of our tariffs up to 20 working days after the changes are due to start and we'll keep you on your old prices and terms and conditions until your switch is complete.
If you decide to switch to another supplier, they'll let us know. If they tell us no more than 20 working days after the changes are due to start and your switch is then completed within six weeks, we'll keep you on your old prices and terms and conditions until your switch is complete.
However, if you owe us money we may stop you from switching supplier – we'll let you know. If you pay the money you owe us no more than 30 working days after we've let you know about it, you'll be able to carry on with your switch. We'll keep you on your old prices and terms and conditions providing your switch is completed within six weeks.
12 - Terms for our Standard Variable Tariff.
12.1 About this tariff
Your prices are in your confirmation letter. We can change the prices, or these terms and conditions, at any time. Prices on our standard variable tariffs will never be more than the cap set by Ofgem.
Our Standard Variable Tariff doesn’t have an end date. You'll stay on this tariff unless you switch to another of our tariffs, or switch to another supplier. You don't need to give us any notice, and we won't charge you an exit fee to leave.
12.2 Putting up our prices or changing these terms in a way that makes you worse off
If we increase our tariff prices or change our terms and conditions in a way that's less favourable to you, we'll contact you before the changes takes effect. If you don't want to accept the changes, you can switch to another of our tariffs or another supplier and our price protection rules may apply.
You can switch to another of our tariffs up to 20 working days after the changes are due to start and we'll keep you on your old prices and terms and conditions until your switch is complete.
If you decide to switch to another supplier, they'll let us know. If they tell us no more than 20 working days after the changes are due to start and your switch is then completed within six weeks, we'll keep you on your old prices and terms and conditions until your switch is complete.
However, if you owe us money we may stop you from switching supplier – we’ll let you know. If you pay the money you owe us no more than 30 working days after we've let you know about it, you'll be able to carry on with your switch. We'll keep you on your old prices and terms and conditions providing your switch is completed within six weeks.
Our expired specific tariff terms and conditions.
Terms for our Next Pumped tariff (up to 31 October 2024).
Next Pumped tariff terms and conditions.
In addition to E.ON Next standard residential terms and conditions the following terms will apply:
About this tariff.
Because the wholesale prices of electricity vary during the day based on supply and demand, we are able to vary the prices that we charge to our customers during the day. This tariff offers you the option to use electricity at a lower price (pence per Kilowatt hour unit rates) during defined ‘off peak’ hours of 04:00 - 07:00 and 13:00 - 16:00, while charging a higher ‘peak’ rate during the hours of 16:00 - 19:00, and a standard rate at all other hours of the day.
The rates for each period on this tariff are fixed for 12 months and there are no exit fees if you decide to switch to another tariff or supplier within the 12 month period.
Due to the way this tariff works, your In-Home Display will stop working. However, you will be able to keep up to date with your usage through our app.
Next Pumped is a new and evolving beta product. Our communications and your online account may look and behave a little differently to normal as we continue to optimise the product.
Your quote.
You will have received a quote before accepting this tariff which was based on your estimated annual consumption. Your quote was based on the following assumptions:
Your heat pump has an efficiency of 300% and 80% of your previous gas usage went towards heating your home.
You use your electricity in the following proportions each day:
43% of your total consumption during the off-peak hours of 04:00 - 07:00 and 13:00 - 16:00
49% of your total consumption during the standard hours of 07:00 - 13:00 and 19:00 - 04:00
8% of your total consumption during the peak hours of 16:00 - 19:00.
Charges and payment.
We will work out your electricity charges by multiplying the relevant unit rate with how many kilowatt hours (‘kWh’) you use during peak, off-peak, and standard periods, using the half-hourly readings we get from your smart meter.
We will bill you on a monthly basis. Your bill will consist of the consumption charges calculated on the basis of your meter readings and the peak, off peak and base unit rates, Standing Charge, VAT at 5%.
If, for any reason, a technical fault has occurred, or your meter stops communicating and we are unable to obtain your usage, we will take your average consumption for peak, off peak and base rate periods to estimate your bill(s) until the technical fault is corrected or your meter is communicating again. If we do not have sufficient consumption data, we will use average consumption figures provided by Ofgem.
In the event we are unable to start communicating with your meter again, we will contact you to discuss the options available. If we are unable to contact you, we will move you to our Standard Variable tariff (Next Flex) and let you know. You will then be able to choose another tariff of your choice.
Eligibility.
To be eligible for this tariff you must have:
A heat pump which was installed in your home by E.ON
A smart meter that can send meter reads automatically.
Consented for us to obtain consumption data from your smart meter at 30 minute intervals. We will use this data to bill you, so you can view your energy consumption on your online account, and for settlement of our purchasing on the electricity markets.
You must pay for your energy by monthly Direct Debit, and manage your account online.
If you withdraw consent for us to read your electricity consumption through your smart meter every 30 minutes, the tariff will end, and you will move to our Standard Variable Tariff (SVT), Next Flex.
If you stop paying by Direct Debit and/or managing your account online, we reserve the right to end the Next Pumped tariff and switch you to our Standard Variable tariff, or another tariff of your choice for which Direct Debit and online account management are not a requirement.
This tariff is designed to suit homes with a heat pump. You can keep this tariff if you move house and still meet the eligibility criteria.
Testing your smart meter.
If you’re switching to us from another supplier we must run test-reads of your smart meter for up to 15 days. During this period, you will remain on our Standard Variable Tariff (SVT), Next Flex.
If you are already an E.ON Next customer, we must run test-reads of your smart meter for up to 5 days and you will remain on your existing tariff during this period.
If the tests are successful, your tariff begins when the tests have completed.
If the tests fail, we will put you on to our SVT, and contact you with options, for example, to switch back to your previous supplier, choose another supplier, continue on the SVT or choose one of our other products. On the SVT, your unit rate is the same all day (there would not be a lower off-peak unit rate(s) and time(s)).
We reserve the right to withdraw this tariff at any point.
Terms for our Next Drive tariff (up to 11 September 2024).
About this tariff.
This tariff comes with 100% renewable electricity.
This tariff offers you the option to use electricity at a fixed lower (or zero) price (pence per Kilowatt hour unit rates) during ‘off peak’ hours.
Your welcome pack will show your actual prices and off peak times.
Depending on the product you choose, these typically would be:
9-12p per Kilowatt hour between 12am/midnight and 7am in the morning, or
0p per Kilowatt hour for 2 hours between 12am/midnight and 7am per Kilowatt.
(We may launch other prices and times, which you may be able to switch to if suitable).
This tariff would be suitable if you are going to be using more electricity than you currently do by:
Driving a battery-only electric vehicle more than 3000 a year (roughly 60 miles a week) and charging mostly at home through an EV charge-post (not a 3-pin plug socket), and or, fully charging a hybrid vehicle battery every night at home.
This tariff is very unlikely to be suitable (give you any reduced energy costs) for moving the electricity you currently use to the off-peak hours (such as changing when you use appliances and devices).
There is no fee if you decide to switch to another tariff during your contract.
Charges (how we work out your bill) and payment.
We will work out your bill by applying the unit rate to how many Kilowatt hours (‘kwh’) you use based on the half-hourly readings we get from your smart meter.
E.ON Next reserves the right to withdraw this tariff at any point. You must pay for your energy by monthly Direct Debit.
Eligibility.
To be eligible for this tariff you must have:
a smart meter (or agree to the installation of one) that can send meter reads automatically, and,
consented for us to read your electricity consumption (remotely) every 30 minutes.
The tariff needs this so that we can see when you use electricity each day and charge you the right pence per Kilowatt hour rate.
If you withdraw consent for us to read your electricity consumption through your smart meter every 30 minutes, we will apply the higher/highest unit rate to all your usage.
If your smart meter stops working, we may take your average consumption times and amounts to calculate your bill(s) until the meter is working.
Testing your smart meter.
As part of switching to this tariff, we must run test-reads of your smart meter for up to 5 days.
If the tests are successful, your tariff begins on your switch date (we will back-date your unit rates).
If the tests fail, we will put you onto our Standard Variable Tariff (SVT), and contact you with options, for example, to switch back to your previous supplier, choose another supplier, continue on the SVT or choose one of our other products. On the SVT, your unit rate is the same all day (there would not be a lower off-peak unit rate(s) and time(s).
Moving house.
You can keep this tariff if you move house and still meet the eligibility criteria.
E.ON Next Home.
E.ON Next Home is our EV Smart charging app which you will be invited to use.
The EV charging features available on E.ON Next Home will not be available, or required, if you already have a charger with smart scheduling capability connected to E.ON Home/E.ON Next Home.
If you leave E.ON Next, or switch to a tariff that is not eligible, then the functionality that allows you to connect your car will be withdrawn.
E.ON Next Home can be withdrawn at any time.
Terms for our Next Drive tariff (from 12 September 2024 to 3 December 2024).
Tariff Terms and Conditions.
In addition to E.ON Next standard residential terms and conditions the following terms will apply. In the event of any inconsistency between these terms and the standard terms and conditions, these terms shall prevail.
About this tariff.
1.1 Tariff duration: This tariff offers electricity at a lower price during a daily defined ‘off peak’ period of 7 hours, and a higher standard rate at all other hours of the day.
1.2 Confirmation of your actual prices and off peak times will be sent to you by email.
1.3 No exit fees will apply if you decide to switch to another tariff or supplier within the 12 month period.
1.4 Charges: You shall be liable for the daily standing charge and unit rates for each fuel under this tariff. Additionally, Valued Added tax (VAT) shall be applied.
1.5 The prices stipulated in your contract shall remain unchanged except under the following circumstances:
1.6 You elect to change your tariff.
1.7 Governmental or regulatory bodies mandate changes necessitating price adjustments, such as modifications in the applicable VAT rate. In the event of such changes, we shall provide you with a notice of any resulting price adjustments.
1.8 Due to the way this tariff works, your In-Home Display will stop working.
1.9 Next Drive tariff is a new and evolving beta product. Our communications and your online account may look and behave a little differently to normal as we continue to optimise the product.
Charges and payment.
2.1 We will work out your electricity charges by multiplying the relevant unit rate with how many Kilowatt hours (‘kwh’) you use during the off-peak and standard periods, using the half-hourly readings we get from your smart meter.
2.2 We will bill you on a monthly basis. Your bill will consist of the consumption charges calculated on the basis of your meter readings and the peak and standard unit rates, daily Standing Charge, and VAT at 5%.
2.3 If, for any reason, a technical fault has occurred, or your meter stops communicating and we are unable to obtain your usage, we will take your average consumption for peak and standard periods to estimate your bill(s) until the technical fault is corrected or your meter is communicating again. If we do not have sufficient consumption data, we will use average consumption figures provided by Ofgem.
2.4 In the event we are unable to start communicating with your meter again, we will contact you to discuss the options available. If we are unable to contact you, we will move you to our Standard Variable tariff (Next Flex) and let you know. You will then be able to choose another tariff of your choice.
Eligibility.
3.1 To be eligible for this tariff you must:
3.2 Own or lease an electric or hybrid vehicle, or have a solar storage system.
3.3 Have a smart meter that can send meter reads automatically.
3.4 Consent for us to obtain consumption data from your smart meter at 30 minute intervals. We will use this data to bill you, so you can view your energy consumption on your online account, and for settlement of our purchasing on the electricity markets.
3.5 You must pay for your energy by monthly Direct Debit, and manage your account online.
3.6 If you withdraw consent for us to read your electricity consumption through your smart meter every 30 minutes, the tariff will end, and you will move to our Standard Variable Tariff (SVT), Next Flex.
3.7 If you stop paying by Direct Debit and/or manage your account online, we reserve the right to end the Next Drive Tariff and switch you to our Standard Variable tariff, or another tariff of your choice for which Direct Debit and online account management are not a requirement.
3.8 You can keep this tariff if you move house and still meet the eligibility criteria.
Testing your smart meter.
4.1 As part of switching to this tariff, If you’re switching to us from another supplier we must run test-reads of your smart meter for up to 15 days.
4.2 During this period, you will be on our Standard Variable Tariff (SVT), Next Flex.
4.3 If the tests are successful, your tariff begins when the tests have completed.
4.4 If the tests are unsuccessful, you will remain our SVT, and we will contact you with options, for example, to switch back to your previous supplier, choose another supplier, continue on the SVT or choose one of our other products. On the SVT, your unit rate is the same all day (there would not be a lower off-peak unit rate(s) and time(s)).
4.5 If you are already an E.ON Next Customer, we must run test-reads of your smart meter for up to 5 days and you will remain on your existing tariff during this period.
4.6 If the tests are successful, your tariff begins when the tests have completed.
4.7 If the tests are unsuccessful, you will remain on your current tariff.
4.8 We reserve the right to withdraw this tariff at any point.
E.ON Next Home.
5.1 E.ON Next Home is our EV Smart charging app which you will be invited to use.
5.2 The EV charging features available on E.ON Next Home will not be available, or required, if you already have a charger with smart scheduling capability connected to E.ON Home/E.ON Next Home.
5.3 If you leave E.ON Next, or switch to a tariff that is not eligible, then the functionality that allows you to connect your car will be withdrawn.
5.4 E.ON Next Home can be withdrawn at any time.
Terms for our Next Drive tariff.
About this tariff
This tariff offers you the option to use electricity at a fixed lower (or zero) price (pence per Kilowatt hour unit rates) during ‘off peak’ hours.
Your welcome pack will show your actual prices and off peak times.
Depending on the product you choose, these typically would be:
9-12p per Kilowatt hour between 12am/midnight and 7am in the morning, or
0p per Kilowatt hour for 2 hours between 12am/midnight and 7am per Kilowatt.
(We may launch other prices and times, which you may be able to switch to if suitable).
This tariff would be suitable if you are going to be using more electricity than you currently do by:
Driving a battery-only electric vehicle more than 3000 a year (roughly 60 miles a week) and charging mostly at home through an EV charge-post (not a 3-pin plug socket), and or, fully charging a hybrid vehicle battery every night at home.
This tariff is very unlikely to be suitable (give you any reduced energy costs) for moving the electricity you currently use to the off-peak hours (such as changing when you use appliances and devices).
There is no fee if you decide to switch to another tariff during your contract.
Charges (how we work out your bill) and payment
We will work out your bill by applying the unit rate to how many Kilowatt hours (‘kwh’) you use based on the half-hourly readings we get from your smart meter.
E.ON Next reserves the right to withdraw this tariff at any point. You must pay for your energy by monthly Direct Debit.
Eligibility
To be eligible for this tariff you must have
a smart meter (or agree to the installation of one) that can send meter reads automatically, and,
consented for us to read your electricity consumption (remotely) every 30 minutes.
The tariff needs this so that we can see when you use electricity each day and charge you the right pence per Kilowatt hour rate.
If you withdraw consent for us to read your electricity consumption through your smart meter every 30 minutes, we will apply the higher/highest unit rate to all your usage.
If your smart meter stops working, we may take your average consumption times and amounts to calculate your bill(s) until the meter is working.
Testing your smart meter
As part of switching to this tariff, we must run test-reads of your smart meter for up to 5 days.
If the tests are successful, your tariff begins on your switch date (we will back-date your unit rates).
If the tests fail, we will put you onto our Standard Variable Tariff (SVT), and contact you with options, for example, to switch back to your previous supplier, choose another supplier, continue on the SVT or choose one of our other products. On the SVT, your unit rate is the same all day (there would not be a lower off-peak unit rate(s) and time(s).
Moving House
You can keep this tariff if you move house and still meet the eligibility criteria.
E.ON Next Home
E.ON Next Home is our EV Smart charging app which you will be invited to use.
The EV charging features available on E.ON Next Home will not be available, or required, if you already have a charger with smart scheduling capability connected to E.ON Home/E.ON Next Home.
If you leave E.ON Next, or switch to a tariff that is not eligible, then the functionality that allows you to connect your car will be withdrawn.
E.ON Next Home can be withdrawn at any time.
Terms for our Next Drive tariff.
Terms and Conditions for customers on Next Drive.
If there is anything in this section that's different to what we say in our general terms and conditions, what we say in this section will take priority.
‘Next Drive App’- refers to the ev.energy mobile application which you must download to your mobile device and configure your electric vehicle/charge point with it. The app is available through the various stores for mobile applications (iOS App Store, Android Play Store).
‘Next Drive Credit’ - refers to the credit you will receive once a month for charging your vehicle between 12midnight and 4am.
‘ev.energy’ – is the company that powers the Next Drive App.
‘Smart Charge’ – means the ability to charge your electric vehicle at a lower price between 12midnight and 4am.
11.1 About this tariff
This tariff has a fixed unit rate for electricity that offers you the ability to Smart Charge your electric vehicle using the Next Drive App at the lower price between 12midnight and 4am, when you use the Next Drive App with Smart-Charging enabled. The Next Drive Credit for the difference in price between your standard electricity rate and the Smart Charge price will be credited to your account once a month.
You will receive no account credit for use of electricity for other purposes, other than charging your electric vehicle between 12midnight and 4am.
Eligibility
- you must have a standard credit meter or Economy 7 credit meter or a smart meter operating in credit mode; If you have an electricity meter with a separate register for heating, you can only have this tariff if you pay a single rate for all your energy usage.
- you must take both gas and electricity on this tariff. It’s not available as a single fuel.
- you must pay by fixed monthly Direct Debit.
- with this tariff you agree to the installation of a smart meter, where eligible. You are still eligible for this tariff if you currently have a smart meter installed or your property is currently ineligible for a smart meter.
- to be eligible for this tariff you need to own or lease an electric or plug-in hybrid vehicle which is registered with the DVLA, that you charge at home. Either your electric vehicle or home charger must be compatible with the Next Drive App. Details of the electric vehicles and home chargers that are compatible can be found at https://eonnext.com/tariffs/next-drive
- the Next Drive App is powered and supplied by ev.energy. The Next Drive App can only be used in accordance with ev.energy’s Terms and Conditions, found at https://ev.energy/terms-of-use/
- we may ask you to prove ownership or lease of the electric vehicle by asking for your number plate.
- if you don’t have a home electric vehicle charging point you will need to have this installed prior to taking this tariff. It is your responsibility to ensure you have a charger which works and is connected.
- you must maintain a broadband connection at your home and keep your EV Home Charger connected to it to enable communications with the EV Home Charger and keep its Smart functionality.
- you must be on supply with us and on the Next Drive tariff to be eligible for the Next Drive Credit.
Next Drive App and ev.energy
By agreeing to these terms and conditions, your personal data, such as your name, email address, account number and tariff information, will be shared with ev.energy for the purpose of displaying your costs and saving in the Next Drive App and to allow us to process your Next Drive Credit.
You are responsible for maintaining your electric vehicle and home charger as in accordance with the manufacturer’s instructions.
You agree to use the Next Drive App only in accordance with the ev.energy terms and conditions, which are also accessible via the Next Drive App. We are not liable for any costs, losses or damage that you suffer as a result of not doing so, or as a result of a problem caused by your mobile phone, computer, tablet or internet connection.
You must agree to download and use the smart charging app, ‘Next Drive’ and configure your electric vehicle/charge point with it.
You must have a smartphone capable of hosting apps and will need to have the following software installed - iOS 14 or newer, or Android 10.0 or newer.
The Next Drive App will ask you what time you need your electric vehicle charged by and the battery charge level you desire, will estimate your electric vehicle’s current battery level, and will then schedule as much charging as possible between 12midnight and 4am, the times when you benefit from cheaper electricity. The Next Drive App will take into account daylight savings. Please note – sometimes your vehicle may require some charging outside of the 12am-4am hours, for example because of the ready-by time you set in the app, or because of the amount of energy needed to charge your battery to the desired level. To ensure that your electric vehicle only charges between 12midnight and 4am each night, select the “only charge off-peak” option in the app’s settings.
If you have an Alfen charger you will need to make sure you detach your charger cable from your charge point to enable smart charging.
If you are unable to Smart Charge using the Next Drive App, through no fault of your own (for example due to an app outage or an app defect), during the hours of 12midnight and 4am, we will credit your account with a pro-rated Next Drive Credit for the period you were affected up to a maximum of £12.50 per month.
Next Drive Credit
The Next Drive Credit is a variable credit amount.
It is based on the volume of energy delivered to your electric vehicle while Smart Charging is enabled in the app. Note - If you disable Smart Charging in the Next Drive App, or ‘Boost’ charge your electric vehicle, that energy will not be eligible for the Next Drive Credit, even if it is delivered during the hours of 12midnight and 4am.
The tariff will offer a lower price of electricity for Smart Charging your electric vehicle only during the night, between 12midnight and 4am. The Next Drive Credit for the difference in price between your standard electricity rate and the charge price will be credited to your account once a month.
The Next Drive Credit will be visible on your bill/statement – due to the process of crediting your account there may be some variance between the information you see on the Next Drive App versus your bill/statement. This is due to our billing cycle not being in line with the charging periods on the Next Drive App – this will not affect the overall amount you get credited.
The Next Drive App has been tested to measure your electric vehicle charging consumption at a level of accuracy of ±2%. On this basis we will apply an extra 2% as standard to any Next Drive Credit so you and your payments are not adversely affected.
Next Drive and Moving House
Should you move house whilst being on the Next Drive tariff, you will not be able to take this tariff with you. When you move, give us a final meter reading and your new address so we can send you a final bill or any credit we owe you.
We reserve the right to withdraw the tariff at any point.
Terms for our Next Miles tariff.
Terms and Conditions for customers on Next Miles
In addition to E.ON Next standard terms and conditions the following terms will apply for our Next Miles tariff:-
Next Miles Credit
The Next Miles credit is a fixed credit amount – as confirmed in your welcome letter and only available to customers who own or lease (including company car drivers) an electric or plug-in hybrid vehicle that’s registered with the DVLA. We may ask you to prove ownership or lease of the vehicle by asking for your number plate. The Next Miles credit will only be paid for one electric or hybrid vehicle per household.
The Next Miles credit will be applied to your electricity account after 6 months of being supplied on this tariff.
Calculation of the Next Miles credit
Based on the current 2018 model Nissan Leaf with a 40 Kilowatt Hour (kWh) battery and a combined range of 177 miles, 1kWh is the equivalent of 4.425 miles. 850 EV Miles credit divided by 4.425 multiplied by the UK National Average unrestricted electricity unit rate of this tariff as of June 2018 (15.295p/KwH ex VAT), which equals £30.
Terms for our Next Climate+ tariff.
Climate Positive Terms and Conditions
In addition to E.ON Next standard terms and conditions the following terms will apply for our Climate Positive tariff:-
For the gas element of your tariff, we will estimate the amount of carbon emissions we think you will produce from your gas usage over the next 12 months. We will offset this by funding projects that reduce Co2 emissions. We’ll evidence this by purchasing Certified Emission Reduction (CER) credits from selected emission-reduction projects in developing countries around the world.
There is additional environmental benefit to this tariff as we will plant 5 trees on your behalf through a donation to the One Tree Planted charity who plant trees worldwide to combat deforestation. The trees planted on your behalf will support a project in the Amazon rainforest. When these trees reach maturity they’ll absorb up to 23kg of Co2 from the atmosphere each year.
*Certified Emission Reduction credits (CERs) come from emission-reduction projects in developing countries. They are issued by the United Nations and are each equivalent to one tonne of Co2. To be eligible for CERs, the emission-reduction projects must qualify through a rigorous and public registration and issuance process.
Our other expired terms and conditions.
Terms for Next Reward Days Fixed 18 month.
Next Reward Days Fixed 18 month
Tariff Terms and Conditions
In addition to our standard residential terms and conditions, and our residential terms and conditions for fixed tariffs, the following terms will apply to our Next Reward Days Fixed 18m. In the event any term/s below conflict with a term in our standard residential terms and conditions or residential terms and conditions for fixed tariffs, the below terms prevail.
Contractual Agreement
1.1 This document constitutes a legally binding agreement between you ("the Customer") and E.ON Next ("the Supplier") for the provision of the Next Reward Days Fixed 18m tariff.
1.2 The tariff is a fixed-term contract for a period of 18 months, commencing from the date the Customer’s supply starts under this tariff.\
2. Overview of Offer
2.1 This offer is available exclusively to new and existing E.ON Next customers who enter into a contract for the 18-month fixed period tariff, Next Rewards Days Fixed 18m, in accordance with these terms and conditions
2.2 Customers with single-fuel gas, and customers with PAYG (Pay-As-You-Go) meters are not eligible for this offer.
2.3 Under the terms of the promotion, customers will be charged zero pence (£0.00) to the cost of their electricity consumption, including applicable standing charges, incurred between 00:00 on 24 December 2024 and 00:00 on 27 December 2024 (The ‘Free Electricity Days’), based on actual usage recorded through your SMART meter.
3. Eligibility Criteria
3.1 To be eligible for this tariff you must meet the following conditions throughout the Tariff Duration
3.2 Sign-Up Requirement: To be eligible, customers must complete the sign-up process between 00:00 on 4th December 2024 and 00:00 on 18th December 2024. To qualify for this promotion, the product must have started prior to 00:00 on 23rd December 2024.
3.3 SMART Meter Requirement: A smart meter that we can connect to, This tariff requires you to have a smart meter already installed, which we can connect to and receive meter readings from. If you don’t have a smart meter, we can arrange an installation for you
3.4 Payment Method: Direct Debit and online account management required - By choosing this tariff you agree to pay by Direct Debit (Fixed or Variable), and agree to manage your account online. If you stop paying by Direct Debit and/or managing your account online, we reserve the right to end the Next Reward Days Fixed 18m tariff and switch you to our Standard Variable tariff, or another tariff of your choice for which Direct Debit and/or online account management are not a requirement.
3.5 Half Hourly data share consent - This tariff is dependent on us receiving consumption data from your smart meter every half hour. By choosing this tariff you consent us to obtain consumption data from your smart meter at 30 minute intervals. We will use this data to bill you, so you can view your energy consumption on your online account, and for settlement of our purchasing on the electricity markets
3.6 Exclusions: This offer is not available for customers with PAYG meters, single fuel gas customers, or customers who switch tariffs, suppliers, or move homes before the end of the 14-day cooling-off period.
4. Free Days Definition, Calculation and Credit Process
4.1 Free Days Definition: Free Electricity Days refers to the promotional period from 00:00 on 24th December 2024 to 00:00 on 27th December 2024, during which the cost of electricity usage and standing charges for the tariff will be credited to your account.
4.2 Calculation of Free Days: We will calculate your Free Electricity Days usage and standing charges based on data collected by your SMART meter from 00:00 on 24th December 2024 to 00;00 on 27th December 2024.
a) During the Free Electricity Days, the electricity unit rates applicable under the Tariff will be set to zero (£0.00/kWh) for the purposes of calculating usage charges.
b) The standing charges applicable to the electricity account for the Free Electricity Days will also be set to zero (£0.00)
4.3 Data Collection Failure: In the event that we are unable to receive data from your SMART meter during this period, we will estimate your usage based on historical consumption patterns or other reasonable measures.
5. Other Tariff specific Conditions
5.1 Fixed Tariff: The tariff is a fixed-term contract with rates guaranteed for a period of 18 months from the start date
5.2 Exit Fee: An early termination fee of £50 per fuel will apply if you choose to end your contract before the 18-month period expires.
5.3 Online Account Requirement: Customers must have an active online account for account management, billing, and communication.
5.4 Direct Debit for Lower Rates: By paying through Direct Debit, customers benefit from cheaper rates under this tariff.
6. Cooling-Off Period and Cancellations
6.1 Cooling-Off Period: You may cancel your contract without penalty during the 14-day cooling-off period, starting from the day the contract is entered into.
6.2 Impact of Early Termination: If you cancel within the cooling-off period or change tariffs, switch suppliers, you will not be eligible for the free days credit.
6.3 Upon termination, the Customer will remain liable for any outstanding payments due up to the effective date of termination.
7. General Provisions:
7.1 This contract shall be governed by, and construed in accordance with, the laws of England and Wales
7.2 Any disputes arising under or in connection with this contract shall be subject to the exclusive jurisdiction of the courts in England and Wales
7.3 E.ON Next shall not be liable for any loss or damage arising from the operation of this promotion, except where such liability cannot be excluded under applicable law.
The Supplier reserves the right to withdraw this tariff at any point.
Terms for Next Reward Days Fixed 12 month.
Next Reward Days Fixed 12 month
Tariff Terms and Conditions
In addition to our standard residential terms and conditions, and our residential terms and conditions for fixed tariffs, the following terms will apply to our Next Reward Days Fixed 12m. In the event any term/s below conflict with a term in our standard residential terms and conditions or residential terms and conditions for fixed tariffs, the below terms prevail.
Contractual Agreement
1.1 This document constitutes a legally binding agreement between you ("the Customer") and E.ON Next ("the Supplier") for the provision of the Next Reward Days Fixed 12m tariff.
1.2 The tariff is a fixed-term contract for a period of 12 months, commencing from the date the Customer’s supply starts under this tariff.
Overview of Offer
2.1 This offer is available exclusively to new and existing E.ON Next customers who enter into a contract for the 12-month fixed period tariff, Next Rewards Days Fixed 12m, in accordance with these terms and conditions
2.2 Customers with single-fuel gas, and customers with PAYG (Pay-As-You-Go) meters are not eligible for this offer.
2.3 Under the terms of the promotion, customers will be charged zero pence (£0.00) to the cost of their electricity consumption, including applicable standing charges, incurred between 00:00 on 24 December 2024 and 00:00 on 27 December 2024 (The ‘Free Electricity Days’), based on actual usage recorded through your SMART meter.
Eligibility Criteria
3.1 To be eligible for this tariff you must meet the following conditions throughout the Tariff Duration
3.2 Sign-Up Requirement: To be eligible, customers must complete the sign-up process between 00:00 on 19th November 2024 and 00:00 on 03rd December 2024
3.2 SMART Meter Requirement: A smart meter that we can connect to, This tariff requires you to have a smart meter already installed, which we can connect to and receive meter readings from. If you don’t have a smart meter, we can arrange an installation for you
3.3 Payment Method: Direct Debit and online account management required - By choosing this tariff you agree to pay by Direct Debit (Fixed or Variable), and agree to manage your account online. If you stop paying by Direct Debit and/or managing your account online, we reserve the right to end the Next Reward Days Fixed 12m tariff and switch you to our Standard Variable tariff, or another tariff of your choice for which Direct Debit and/or online account management are not a requirement.
3.4 Half Hourly data share consent - This tariff is dependent on us receiving consumption data from your smart meter every half hour. By choosing this tariff you consent us to obtain consumption data from your smart meter at 30 minute intervals. We will use this data to bill you, so you can view your energy consumption on your online account, and for settlement of our purchasing on the electricity markets
3.5 Exclusions: This offer is not available for customers with PAYG meters, single fuel gas customers, or customers who switch tariffs, suppliers, or move homes before the end of the 14-day cooling-off period.
Free Days Definition, Calculation and Credit Process
4.1 Free Days Definition: Free Electricity Days refers to the promotional period from 00:00 on 24th December 2024 to 00:00 on 27th December 2024, during which the cost of electricity usage and standing charges for the tariff will be credited to your account.
4.2 Calculation of Free Days: We will calculate your Free Electricity Days usage and standing charges based on data collected by your SMART meter from 00:00 on 24th December 2024 to 00;00 on 27th December 2024.
During the Free Electricity Days, the electricity unit rates applicable under the Tariff will be set to zero (£0.00/kWh) for the purposes of calculating usage charges.
The standing charges applicable to the electricity account for the Free Electricity Days will also be set to zero (£0.00)
4.3 Data Collection Failure: In the event that we are unable to receive data from your SMART meter during this period, we will estimate your usage based on historical consumption patterns or other reasonable measures.
Other Tariff specific Conditions
5.1 Fixed Tariff: The tariff is a fixed-term contract with rates guaranteed for a period of 12 months from the start date
5.2 Exit Fee: An early termination fee of £50 per fuel will apply if you choose to end your contract before the 12-month period expires.
5.3 Online Account Requirement: Customers must have an active online account for account management, billing, and communication.
5.4 Direct Debit for Lower Rates: By paying through Direct Debit, customers benefit from cheaper rates under this tariff.
6. Cooling-Off Period and Cancellations
6.1 Cooling-Off Period: You may cancel your contract without penalty during the 14-day cooling-off period, starting from the day the contract is entered into.
6.2 Impact of Early Termination: If you cancel within the cooling-off period or change tariffs, switch suppliers, you will not be eligible for the free days credit.
6.3 Upon termination, the Customer will remain liable for any outstanding payments due up to the effective date of termination.
7. General Provisions:
7.1 This contract shall be governed by, and construed in accordance with, the laws of England and Wales
7.2 Any disputes arising under or in connection with this contract shall be subject to the exclusive jurisdiction of the courts in England and Wales
7.3 E.ON Next shall not be liable for any loss or damage arising from the operation of this promotion, except where such liability cannot be excluded under applicable law.
The Supplier reserves the right to withdraw this tariff at any point.
Free Energy Day terms and conditions.
E.ON Next Free Energy Day terms and conditions.
1. Eligibility.
1.1 This offer is available only to existing E.ON Next customers who have received the promotional email.
1.2 Customers with Pay As You Go (PAYG) meters are not eligible for this offer.
1.3 Single gas customers are excluded from this offer.
2. Offer Details
2.1 The offer consists of a £5 bill credit, equivalent to or exceeding the average daily cost of electricity in the UK.
2.2 The offer period is from October 31st, 2024, to November 1st, 2024.
3. How to Claim
3.1 To claim the offer, eligible customers must: a) Download the E.ON Next app b) Log into their account on the app c) Claim the free energy day reward (£5 bill credit) between October 8th, 2024, 00:00 and October 10th, 2024, 23:59.
4. Credit Application
4.1 The £5 bill credit will be applied within 28 days of November 1st, 2024.
4.2 The credit will appear as 'Free energy credit' on online accounts and paper statements, and bills.
4.3 This credit is non-transferable and non-refundable.
4.4 Customers with both gas and electricity on a single account will receive a maximum of £5 bill credit.
5. Energy Usage and Payments
5.1 The £5 credit will be applied regardless of actual energy usage during the reward period.
5.2 If consumption exceeds the total value of the reward before the end of the 24-hour period, customers are responsible for paying for ongoing usage as per their account terms and conditions.
5.3 Customers are responsible for adjusting their monthly payments to avoid falling into arrears.
6. Exclusions and Limitations
6.1 This offer cannot be used in conjunction with any other offer or discount available from E.ON Next at the time of app download.
6.2 Customers who switch suppliers or move home before 00:00 on September 9th, 2024, will not receive the credit.
7. Price Cap Information
7.1 Between October 1st to December 31st, 2024, the energy price cap is set at £1,717 per year for a typical household using electricity and gas and paying by Direct Debit.
7.2 For more information on average costs of electricity and gas based on the October price cap in the UK, please visit: https://www.ofgem.gov.uk/energy-price-cap
7.3 Individual electricity costs may vary depending on factors such as home size, energy usage habits, and supplier tariffs.
8. Changes to the Offer
8.1 E.ON Next reserves the right to modify, suspend, or cancel this offer at any time without prior notice.
9. Data Protection
9.1 Personal data collected in connection with this offer will be processed in accordance with E.ON Next's Privacy Policy.
10. Acceptance of Terms
10.1 By participating in this offer, customers agree to these terms and conditions.
Terms for our £150 boiler discount.
Terms and Conditions
Applicable to
E.ON Next Energy Limited Customers Purchasing a Boiler from E.ON Energy Solutions Limited
The Offer
E.ON Energy Installation Services Limited (CRN: 09965944) whose registered address is Westwood Way, Westwood Business Park, Coventry, United Kingdom, CV4 8LG ("E.ON EIS") is offering a discount of £150 off the price of a new boiler which is available to E.ON Next Energy Limited (CRN: 03782443) (“E.ON Next”) and Sainsbury’s Energy supply Customers when the discount code: “BOILER150” is used (the "Customer Discount"). Sainsbury's Energy is a trading name used under license by E.ON Next , Sainsbury’s Energy customers are supplied by E.ON Next.
In order to receive the Customer Discount, you (the "Customer" and "you") agree to be bound by these terms and conditions ("Terms") and confirm that all information submitted is true, accurate, and complete. The Customer Discount can be changed or withdrawn at any time and for any reason. Where the Customer Discount is changed or withdrawn, E.ON EIS will notify Customers at: https://www.eonenergy.com/exclusive-discounts/energy-customer-offers.html
E.ON EIS reserves the right to verify the eligibility of any and all Customers and may, in its sole discretion, not accept any Customers that fail to satisfy the eligibility requirements below. Customers shall at all times act in good faith towards E.ON EIS and the Customer Discount.
Customers may only apply one Customer Discount per household. The Customer Discount is not exchangeable for cash or any other alternative, is non-transferrable and may not be used in conjunction with any other offers.
The purchase from, then supply and installation of the boiler by E.ON EIS is subject to boiler supply and installation terms and conditions and eligibility. More information can be found at: https://www.eonenergy.com/terms-and-conditions/eon-installation.html.
Eligibility
This Customer Discount is available to E.ON Next supply Customers aged 18 years old or above who:
request their quote by visiting https://www.eoninstall.com/boilers/get-a-quote.html between the 1 January 2024 and 21 June 2024 and within 30 days of receiving their email quote, have either made their upfront payment or accepted the Terms and Conditions of their finance agreement; or
book a free boiler remote survey (“Remote Survey”) by visiting http://www.eoninstall.com/boilers/home-survey/book-date.html between the 1 January 2024 and 21 June 2024 and complete their remote survey before 11:59pm on 30 June 2024;
apply the relevant Customer Discount code to their respective quote.
In either case, Customers are not eligible to receive the Customer Discount if they:
reside outside of the mainland UK or in any of the following postcode areas: AB, DD, HS, IM, IV, KW, LA, PA, PH, PO31 through to PO41, TR, ZE;
do not remain an E.ON Next supply Customer at the time of installation;
are excluded from the Customer Discount in accordance with these Terms;
are purchasing their boiler through government affordable warmth schemes; or
are an employee of E.ON EIS, E.ON Next or E.ON Energy Solutions Limited (CRN: 03407430).
How to Receive the Customer Discount
You can receive the Customer Discount by either:
booking a free boiler Remote Survey (subject to availability) with an E.ON EIS Heating Expert by calling 0330 400 1083 or visiting http://www.eoninstall.com/boilers/home-survey/book-date.html ; or
purchasing a boiler online via our website by visiting https://www.eoninstall.com/boilers/get-a-quote.html (“Online Boiler Purchase”).
Whether using the Remote Survey or Online Boiler Purchase journey, you must quote the relevant discount code to be eligible for any discount.
For Remote Surveys, you will receive a boiler quote which will include the total cost of the boiler and installation (the "Quote"). You must notify the Heating Expert carrying out the Remote Survey of your intention to receive the Customer Discount for the purpose of your Quote. If the boiler is covered by these Terms and you are deemed to be eligible, the Customer Discount will be applied to your Quote and deducted from the total cost. Failure to notify the heating expert of your intention to receive the Customer Discount may result in the Customer Discount not being applied to your Quote, and the Customer Discount may not be applied retrospectively.
For an Online Boiler Purchase, you will be shown your boiler price online or you can choose to have this emailed to you. This will be the total price of the boiler and installation (the "Price"). When you use the Customer Discount code the Customer Discount will be applied to the Price and deducted from the total cost. If you choose to have the Price emailed to you, ensure you have applied the correct discount code to apply your discount first. Prices emailed to you will be valid for 30 days from the date that they are emailed.
General
If you have any questions about the Customer Discount or you need to get in contact with us, please contact E.ON EIS on 0330 400 1083 and we will do our best to help.
To the furthest extent permitted by law, E.ON EIS liability to you in contract, tort (including negligence) or otherwise for any loss, injury or damage of whatever kind caused in whole or in part by receiving the Customer Discount, or by their failure to perform any of their obligations under these Terms shall be limited to £250. Nothing in these Terms excludes or limits E.ON EIS liability for death or personal injury arising from their negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
E.ON EIS accepts no responsibility for your failure to sign up for the Customer Discount due to a technical fault and accepts no responsibility for any purchases which are not completed in accordance with these Terms for any reason. In the event of unforeseen circumstances or technical reasons outside of its control, E.ON EIS shall have the right to amend or temporarily suspend the Customer Discount at any time (including if required by local regulations and/or laws) without liability to you or its Customers.
Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs of these Terms will remain in full force and effect.
The Customer Discount and these Terms are governed by and construed in accordance with English law and you and we both agree that any dispute or claim arising out of or in connection with the Customer Discount or these Terms will be subject to the non-exclusive jurisdictions of the courts of England.
Terms for our tado° Thermostat Prize Draw.
1 How to participate
1.1 By participating in this Prize Draw, you agree to be bound by these terms and conditions.
1.2 In order to be eligible to enter this Prize draw you must follow E.ON Next (the Promoter) on Facebook. You must then like the prize draw post and tag three (3) friends in the comments.
1.3 Entries that do not comply with these terms and conditions will be void and will not be entered into this Prize Draw.
1.4 You may only submit one entry.. Entries over the maximum number of
entries will be void and will not be entered into this prize draw.
1.5 Entrants must live in the United Kingdom or have an address within the United Kingdom where the Prize can be sent should you be successful in winning.
2 Start date
Entries will be valid from 14:00 on Friday, 9 August..
3 Closing date
3.1 The closing date will be 14:00 on Monday, 12 August..
3.2 Entries received by the Promoter after this time will be void and will not be entered into the competition or eligible to win the Prize.
4 Selection of the winner
4.1 A total of ten (10) participants will be selected to win one Prize each.
4.2 The winner of each Prize will be the respective entrant randomly selected from all entries, correctly submitted in accordance with these terms and conditions.
5 Prize
5.1 The Prize consists of 1x tado° thermostat. Ten Participants will win 1 x tado° thermostat each.
5.2 There are no alternative prizes.
5.3 The prize is non-transferable and does not include any additional costs and expenses.
5.4 Winners will need a smartphone to set up and operate the tado° thermostat.
6 Notification of the results and receipt of the prize
6.1 The Promoter will notify the winner by Facebook message on or before Tuesday 13 August. If we are unable to contact you via Facebook messenger due to your privacy settings or for any other reason your prize will be forfeited and an alternative winner selected. If a selected winner does not respond to the notification within 28 days, the prize will be forfeited, and the promoter will select an alternative winner from the remaining eligible entries in accordance with the process described above (and that winner will also have 28 days to respond to their notification).
6.2 The Prize will be posted with a tracked service on or before Thursday, 15 August. The Promoter takes no responsibility if the Prize is delayed or lost due to a fault of the delivery company.
7 Publicity and personal information
7.1 By entering this prize draw you agree to your personal information being used to process your entry, to contact you about your entry, and for the purpose outlined in paragraph 7.2 below. The Promoter will use your personal information only in accordance with these terms and conditions and our privacy policy.
7.2 Winners will be notified by the promoter via Facebook DM.
7.3 Winners will be required to provide their postal address to the promoter upon notification of their win in order to receive their prize.
8 General
8.1 This prize draw is operated by E.ON UK PLC.
8.2 While nothing in these terms and conditions will limit the promoter’s liability for death or
personal injury caused by its negligence or for fraud, the Promoter will not be legally
responsible to entrants or winners for any losses that were not foreseeable to the Promoter or to the entrant at the time of entry to the competition or which are caused by a third party.
8.3 The laws of England and Wales apply to these terms and conditions, although if you are
resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
8.4 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and
Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
Terms for our £50 gift voucher offer.
The following terms and conditions are in addition to our Standard terms and conditions for residential customers (“Standard Terms”). Terms defined in the Standard Terms shall be given the same meaning in these Offer Terms.
1.The Offer
We are offering a retail shopping voucher code (“Voucher”) with the purchase of the Next Fixed 24m v11 tariff (“The Tariff”) via the following online channels:
for new customers via our online digital sales journey here;
for existing customers via your dashboard here.
Customers who sign up for dual fuel (electricity and gas) will receive a Voucher to the value of £50, customers who sign up for single fuel (electricity only) will receive a Voucher to the value of £25. The Offer is limited to residential consumers aged 18+ who meet the requirements of Clause 3 [Eligibility Criteria] and who have internet access.
2.Qualifying Period:
The Offer is valid for applications submitted in compliance with Clause 1 [The Offer] from 7th May to 5pm (BST) on the 10th May inclusive.
3.Eligibility Criteria
3.1. The Offer is only available for customers who pay via Direct Debit and is not available to Pay On Demand or Pay As You Go customers.
3.2. A smart meter is required on The Tariff
3.3. The Offer can only be claimed once.
3.4. The Offer cannot be used in conjunction with our Refer a friend £50 incentive.
3.5. If you cancel The Tariff within the 14 day cooling off period you will not be eligible for The Offer.
3.6. If for any reason your switch does not complete you will not qualify for The Offer.
3.7. If at any time you fail to meet the Eligibility Criteria you will no longer be eligible for The Offer.
4.Availability and restrictions:
4.1. The Offer is limited to one Voucher per household.
4.2. The Voucher is not exchangeable for cash and is not for sale, re-sale or auction. No cash alternative is available.
5.Your information & Voucher Redemption
5.1. You consent to your personal details being shared with BlackHawk Network to allow them to provide you with the Voucher Code via email if you qualify for the Offer.
5.2. You will receive an email from eonnext@select-your-reward.co.uk with a voucher code within 6 weeks. This email will contain a voucher code which can be used in our online voucher platform (there will be a link to this within the email.) You will then be able to choose which retailer you want to use your Voucher for.
6. General
By accepting The Offer, you agree to abide by these terms and conditions. The voucher code is subject to the Select terms and conditions which can be found at Blackhawk Network. Blackhawk Network are not responsible for The Tariff provided by us.
7. E.ON Next reserves their right to withdraw The Offer or provide a substitute offer of equal or greater value in the event of unforeseen circumstances or circumstances outside their control.
8. E.ON Next will provide customers with notice by email if it plans to withdraw The Offer.
9. E.ON Next’s right to withdraw The Offer includes such right where E.ON Next discovers or suspects the terms of this offer are being abused or subject to any fraudulent behaviour.
Terms and conditions for £225 Flash Offer.
Summary of Key Terms
Applicable to
Customers Purchasing a Boiler from E.ON Energy Installation Services
Key Terms
Full terms available at: eonenergy.com/terms-and-conditions/eon-installation.
E.ON Energy Installation Services Limited is offering £75 off a new boiler installation when the discount code “MAR24” is used (“the Offer”).
A further discount of £150 off the price of a new boiler installation is available to all E.ON Next Energy Limited or Sainsbury’s Energy supply customers only (the “Customer Discount”). In order to redeem the Offer and the Customer Discount you must use the discount code, “BOILER225“ to get £225 off. The Customer Discount can must be used in conjunction with the Offer and is subject to eligibility.
This Offer is available to anyone aged 18 years old or above who either:
requests their quote by visiting www.eoninstall.com/boilers/get-a-quote between 29 February 2024 and 31 March 2024 (“Offer Period”) and makes their upfront payment or accepts the Terms and Conditions of their finance agreement within 30 days of receiving their quote; or
books a free boiler Home Video Assessment by visiting https://www.eoninstall.com/boilers/home-survey/book-date.html during the Offer Period; and completes their Home Video Assessment before 11:59pm on 6 April 2024; and
provides the relevant offer code either “MAR24” or “BOILER225”.
Offer may be changed or withdrawn by E.ON EIS at any time, in such circumstances E.ON EIS shall provide notice to customers at https://www.eonenergy.com/terms-and-conditions/eon-installation.html
Terms for our EV charger £50 voucher offer.
TERMS & CONDITIONS
EV Charger Voucher Offer February 2024
1.The Offer
E.ON Energy Solutions Limited (company registration 03407430) or E.ON Drive Solutions UK Limited (company registration 12467317)(together “E.ON”) are offering a £50 shopping voucher with the purchase and installation of a home electric vehicle charger (“EV charger”) after booking and completing an online video call survey between 21/02/2024 – 21/03/2024 and having a successful charger install by 30/06/2024. The Offer is limited to residential consumers age 18+. Internet access required. (Eligibility Criteria set out in clause 3).
2.Qualifying Period:
Customers must book and complete their video call survey between 21/02/2024 – 21/03/2024 and then subsequently have an EV charger installed before 30/06/2024.
3.Eligibility Criteria
To be eligible for the offer you must:
3.1. book and complete a free EV charger video call survey via https://www.eonnext.com/electric-vehicles/home-chargers during the Qualifying Period and have a EV charger installed before 30/06/2024; and
3.2. be over 18 years of age; and
3.3. do not reside outside of the mainland UK or in any of the following areas and UK postcodes: Scotland and Northern Ireland, TA, EX, TQ, PL, TR, and PO31 through to PO41.
3.4. live in a property that is suitable for the installation of an EV charger and is not excluded for any health and safety, structural or technical reasons connected with your home;
3.5. either own the property that they live in or have the express consent of the property owner prior to installation;
3.6. are not excluded from the Offer in accordance with these Terms
4.How to Participate
To participate in this Offer Eligible Customers must:
4.1. book a free EV charger Video Call Survey with an E.ON Next EV charger Expert (“EV Charger Expert”) by visiting eonnext.com/electric-vehicles/home-chargers. Video Call Surveys are subject to availability.
4.2. In your Video Call Survey, you will receive an EV charger quote which will include the total cost of the installation ("Quote). If the EV Charger is covered by these Terms and you are deemed to be eligible, you will automatically be sent an email to the email address you provided during your charger quote to choose and claim your vouchers within 21 days post successful install. You will have the choice of Amazon, John Lewis or Marks and Spencer vouchers to the value of £50.
4.3. By participating in the Offer, you (the "Participant" and "you") agree to be bound by these terms and conditions ("Terms") and confirm that all information submitted is true, accurate, and complete. The Offer can be changed or withdrawn at any time and for any reason and will be available for a limited period only.
4.4. E.ON reserves the right to verify the eligibility of any and all Participants and may, in its sole discretion, not accept any Participant that fails to satisfy the Eligibility Criteria. Participants shall at all times act in good faith towards E.ON and the Offer.
4.5. Customers may only claim one voucher Offer per household. The Offer is not exchangeable for cash and is non-transferable.
4.6. The purchase from, then supply and installation of the EV charger by E.ON is subject to EV installation terms and conditions and eligibility. More information can be found at: eonenergy.com/terms-and-conditions/eon-drive.
5.Availability and restrictions:
5.1. The Offer is limited to one £50 shopping voucher per household after a completed EV charger video call survey and EV charger installation.
5.2. The Offer is not transferable, redeemable, exchangeable for cash and is not for sale, re-sale or auction. No cash alternative is available.
6.Your information
6.1 Your privacy and personal information are important to us. Any personal details you provide to E.ON will be kept confidential and processed in accordance with our privacy policy. For further information, please visit https://www.eonenergy.com/privacy. You agree and give consent to the transfer and processing of your personal data by E.ON for the purpose of this Offer.
6.2 Please note that your personal details will be shared with Lock-in Marketing (CRN: 8251677) to allow them to contact you to provide you with the eGift vouchers if you are eligible for this Offer.
General
9.By accepting the Offer, you agree to abide by these terms and conditions. eGift vouchers are also subject to the retailer terms and conditions which can be found at:
Amazon: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GNG9PXYZUMQT72QK
John Lewis: https://www.johnlewis.com/customer-services/shopping-with-us/terms-and- conditions
Marks and Spencer: https://www.marksandspencer.com/ie/c/faqs/legal-and-ethical-policies/what-are-the-gift-cardegift-card-terms-and-conditions
10. Lock-in Marketing are not responsible for the EV charger installation provided by E.ON.
11. E.ON and Lock-in Marketing reserve their right to withdraw the offer or provide a substitute offer of equal or greater value in the event of unforeseen circumstances or circumstances outside their control. E.ON will provide customers with notice by email if it plans to withdraw the offer. E.ON’s right to withdraw the Offer includes such right where E.ON discovers or suspects the terms of this Offer are being abused or subject to any fraudulent behaviour.
12. To the fullest extent permitted by law, E.ON’s liability to customers in contract, tort (including negligence) or otherwise for any loss, injury or damage of whatever kind caused in whole or in part by participation in the Offer, or by their failure to perform any of their obligations under these terms and conditions will in no event exceed £250. Nothing in these terms and conditions excludes or limits the E.ON’s liability for death or personal injury arising from their negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.
13. E.ON accepts no responsibility for your failure to sign up for this Offer due to a technical fault and accepts no responsibility for any purchases which are not completed in accordance with these Terms for any reason.
14. In the event of unforeseen circumstances or technical reasons outside of its control, E.ON shall have the right to amend or temporarily suspend the Offer at any time (including if required by local regulations and/or laws) without liability to you or its customers.
15. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs of these Terms will remain in full force and effect.
16. Offer supplied by Lock-in Marketing, 7 Walker Avenue, Milton Keynes, MK12 5TW.
17. The Promoter is E.ON Energy Solutions Limited, Westwood Way, Westwood Business Park, Coventry CV4 8LG.
18. This promotion is governed by the laws of England and Wales and you and we both agree that any dispute or claim arising out of or in connection with this Offer or these Terms will be subject to the non-exclusive jurisdictions of the courts of England.
The Coventry 5% Solar Offer.
Terms and Conditions
Applicable to
Anyone Residing in Coventry (CV1-CV6) Purchasing Solar Solutions from E.ON Energy Installation Services Limited
“The Coventry 5% Solar Offer”
The Offer
E.ON Energy Installation Services Limited (CRN: 09965944) whose registered address is Westwood Way, Westwood Business Park, Coventry, United Kingdom, CV4 8LG ("E.ON EIS") is offering 5% off a solar panel only or solar panel and battery installation to anyone residing in postcodes CV1 to CV6 of Coventry. The installation must take place within postcodes CV1 to CV6. (the "Offer")
If you are an existing E.ON Next Energy Limited (CRN: 03782443) (“E.ON Next”) or a Sainsbury’s Energy supply customer, you are eligible for further discounts (the “Customer Discount”) as follows:
£200 off the price of a solar panel and battery installation.
£150 off the price of a solar panel only installation;
In order to redeem the Customer Discount you must use one of these discount codes, “NEXT SOLAR“(for E.ON Next Energy supply customers) or “SE SOLAR“ (for Sainsbury’s Energy supply customers). Sainsbury's Energy is a trading name used under license by E.ON Next Energy Limited (CR: 03782443) (“E.ON Next”).
By participating in the Offer and/or the Customer Discount, you (the "Participant" and "you") agree to be bound by these terms and conditions ("Terms") and confirm that all information submitted is true, accurate, and complete. The Offer and/or the Customer Discount can be changed or withdrawn at any time and for any reason and will be available for a limited period only. Where the Offer and/or the Customer Discount is changed or withdrawn, E.ON EIS will notify customers at: https://www.eonenergy.com/terms-and-conditions/eon-installation.html
E.ON EIS reserves the right to verify the eligibility of any and all Participants and may, in its sole discretion, not accept any Participant that fails to satisfy the eligibility requirements below. Participants shall at all times act in good faith towards E.ON EIS and the Offer and/or the Customer Discount.
Customers may only apply one Offer per household. Neither the Offer or the Customer Discount is exchangeable for cash or any other alternative, is non-transferrable and may not be used together with any other offers.
The Offer cannot be used in conjunction with any other offer with exception to the Solar and Free EV Charger Offer (subject to eligibility) the terms of which can be found at: https://www.eonenergy.com/terms-and-conditions/eon-installation.html The Customer Discount must be used in conjunction with the Offer.
The purchase and supply and installation of the solar system by E.ON EIS is subject to solar system supply and installation terms and conditions and eligibility. More information can be found at: https://www.eonenergy.com/terms-and-conditions/eon-installation.html.
Eligibility
This Offer is open to anyone aged 18 years old or above who:
owns a property that falls within Coventry, postcodes CV1, CV2, CV3, CV4, CV5 or CV6, the property being the same property in which the solar solution will be installed;
books a free solar panel and battery installation telephone assessment with an E.ON EIS Solar Expert (“Telephone Assessment”), for a solar panel and battery system, or solar panels only between 29th July 2024 and 10th September (“Offer Period”);
quotes the discount code “COVENTRY5” during the Telephone Assessment;
completes their Telephone Assessment before 11:59pm on 17th September 2024 within 30 days of receiving their email quote following the Telephone Assessment, have either made their upfront payment or accepted the Terms and Conditions of their finance agreement;
is not purchasing their solar system or storage through government schemes;
is not an employee of E.ON EIS, E.ON Next Energy Limited (CRN: 03782443) or E.ON Energy Solutions Limited (CRN: 03407430); and
is not excluded from the Offer or the Customer Discount in accordance with these Terms. The Customer Discount is available to E.ON Next or Sainsbury’s Energy supply customers only.
How to Participate in the Offer
You can participate in this Offer and/or the Customer Discount by booking a free solar Telephone Assessment with an E.ON EIS Solar Expert by visiting https://www.eoninstall.com/solar-panels/get-a-quote.html. Telephone Assessments are subject to availability.
In your Telephone Assessment, you will receive a quote which will include the total cost of the solar and battery installation, or solar panels only ("Quote"). You must notify the Solar Expert carrying out the Telephone Assessment of your intention to participate in the Offer and/or the Customer Discount. If the solar panel and battery system is covered by these Terms and you are deemed to be eligible, the relevant discount will be applied to your Quote. Failure to notify the Solar Expert of your intention to take this offer may result in the discount not being applied to your Quote, and discounts may not be applied retrospectively.
General
If you have any questions about this Offer and/or the Customer Discount or you need to get in contact with us, please contact E.ON EIS on 0800 054 6250 and we will do our best to help.
To the furthest extent permitted by law, E.ON EIS liability to you in contract, tort (including negligence) or otherwise for any loss, injury or damage of whatever kind caused in whole or in part by participation in this Offer and/or the Customer Discount, or by their failure to perform any of their obligations under these Terms shall be limited to £250. Nothing in these Terms excludes or limits E.ON EIS liability for death or personal injury arising from their negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
E.ON EIS accepts no responsibility for your failure to sign up for this Offer and/or the Customer Discount due to a technical fault and accepts no responsibility for any purchases which are not completed in accordance with these Terms for any reason. In the event of unforeseen circumstances or technical reasons outside of its control, E.ON EIS shall have the right to amend or temporarily suspend the Offer and/or the Customer Discount at any time (including if required by local regulations and/or laws) without liability to you or its customers.
Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs of these Terms will remain in full force and effect.
This Offer and/or the Customer Discount and these Terms are governed by and construed in accordance with English law and you, and we both agree that any dispute or claim arising out of or in connection with this Offer and/or the Customer Discount or these Terms will be subject to the non-exclusive jurisdictions of the courts of England.
Prize draw terms and conditions.
Terms for our £50 bill credit.
The following terms and conditions are in addition to our Standard terms and conditions for residential customers (“Standard Terms”). Terms defined in the Standard Terms shall be given the same meaning in these Offer Terms.
1.The Offer
We are offering £50 bill credit (“Bill Credit”) to new and existing customers who switch to our Next Fixed 24m v22 tariff (“The Tariff”) in the following online channels:
For new customers via our online digital sales journey here.
For existing customers via your customer dashboard here.
Via the move-in journey here and move-out journey here.
Offer is a £50 credit, which will be automatically applied to your new or existing account, 30 days after the start date of your new 2 year fixed tariff. The £50 offer is a credit on a customer's account and can be used against future energy bills. Any further credit (s) received (outside of the promotional offer) will be subject to our normal T&Cs.
2.Qualifying Period:
The Offer is valid from 13/11/24 to 4pm on 20/11/24, as long as the eligibility criteria is met.
3.Eligibility Criteria
3.1. Offer is only available for customers who pay via Direct Debit and not available to Pay On Demand or Pay As You Go customers.
3.2. Offer can only be claimed once and cannot be transferred to another person.
3.3. Offer cannot be used in conjunction with our Refer a friend £50 incentive.
3.4. If you choose to leave E.ON Next or change your tariff within 30 days you will not be eligible for the £50 credit and exit fees will apply.
3.5. If for any reason your switch does not complete no reward will be credited.
3.6. If at any time you fail to meet the Eligibility Criteria we reserve the right to remove the offer and you will no longer be eligible to receive the credit.
4. E.ON Next reserves the right to withdraw, amend or temporarily suspend the offer at any time without liability to customers. This is not applicable when a customer has already signed up to the 2 year fixed tariff and in this case the £50 would be honoured.
5. E.ON Next will provide customers with notice by email if it plans to withdraw The Offer.
6. E.ON Next’s right to withdraw The Offer includes such right where E.ON Next discovers or suspects the terms of this offer are being abused or subject to any fraudulent behaviour.
tado° Smart Thermostat and 2 year Fix.
Summary of Key Terms.
The following terms and conditions are in addition to our Standard terms and conditions for residential customers (“Standard Terms”). Terms defined in the Standard Terms shall be given the same meaning in these Offer Terms.
1.The Offer
1.1. We are offering a free tado° thermostat model V3+ (“tado°”) with the purchase of the Next Fixed 24m tariff (“The Tariff”) via the following online channels:
1.2. for new customers only via our online digital sales journey here;
1.3. for existing customers via your dashboard here.
1.4. This offer is limited to customers who sign up for dual fuel (electricity and gas) only who will receive a free tado° thermostat to the value of £200.
1.5. The Offer is limited to residential consumers aged 18+ who meet the requirements of Clause 3 [Eligibility Criteria] and who have internet access.
2. Qualifying Period:
2.1. The Offer is valid for applications submitted in compliance with Clause 1 [The Offer] from 12th December to 12am (BST) on the 18th December 2024 inclusive.
3. Eligibility Criteria
3.1. The offer is only available to customers who sign up for dual fuel Next Fixed 24m tariff.
3.2. The Offer is only available for customers who pay via Direct Debit and is not available to Pay On Demand or Pay As You Go customers.
3.3. A smart meter is required on The Tariff.
3.4. The Offer can only be claimed once.
3.5. The Offer cannot be used in conjunction with any other offer including our Refer a friend £50 incentive.
3.6. If you cancel The Tariff within the 14 day cooling off period you will not be eligible for The Offer.
3.7. If for any reason your switch does not complete you will not qualify for The Offer.
3.8. If at any time you fail to meet the Eligibility Criteria you will no longer be eligible for The Offer.
4.Availability and restrictions:
4.1. The Offer is limited to one tado° per household.
4.2. The tado° is not exchangeable for cash and is not for sale, re-sale or auction. No cash alternative is available.
4.3. The offer is limited to the first 1000 customers to switch to the tariff
5. tado° Smart Thermostat
5.1. The installation of the tado° is excluded from this offer. You will receive the tado° via post directly from us along with standard installation instructions (self install product)
5.2. The tado° thermostat will be dispatched to the address we have on record for sending all other communication to you, within 28 days following the end of the offer. Please note that dispatch times may vary based on stock availability and delivery logistics.
5.3. A smartphone is required to set up and operate the tado° thermostat.
5.4. We are not liable for the tado° and this is subject to tado°'s standard Terms and Conditions. https://www.tado.com/gb-en/terms-and-conditions All queries relating to tado should be done directly through tado their customer support https://support.tado.com/en/
5.5. tado° has a 2 year manufacturers warranty which is effective from the point of installation. Any questions relating to this should be done directly through tado° https://support.tado.com/en/
6. General
6.1. By accepting The Offer, you agree to abide by these terms and conditions.
6.2. E.ON Next reserves the right to modify, suspend, or cancel this offer at any time without prior notice.
6.3. Personal data collected in connection with this offer will be processed in accordance with E.ON Next's Privacy Policy.
6.4. E.ON Next’s right to withdraw The Offer includes such right where E.ON Next discovers or suspects the terms of this offer are being abused or subject to any fraudulent behaviour.
6.5. Half Hourly data share consent - This tariff is dependent on us receiving consumption data from your smart meter every half hour. By choosing this tariff you consent us to obtain consumption data from your smart meter at 30 minute intervals. We will use this data to bill you, so you can view your energy consumption on your online account, and for settlement of our purchasing on the electricity markets. If you want to change this preference you will need to contact us to let us know, however you will no longer be eligible for the offer and will be switched to our Standard Variable tariff, or another tariff of your choice.
7. General
7.1. This contract shall be governed by, and construed in accordance with, the laws of England and Wales
7.2. Any disputes arising under or in connection with this contract shall be subject to the exclusive jurisdiction of the courts in England and Wales
New Build Battery Retrofit Offer.
“New Build Battery Retrofit Offer”
Terms and Conditions
Applicable to:
Customers who have had solar panels previously installed by ECO2 Solar Limited and are now purchasing a battery retrofit system from E.ON Energy Installation Services Limited.
1. The Offer
E.ON Energy Installation Services Limited (CRN: 09965944) whose registered address is Westwood Way, Westwood Business Park, Coventry, United Kingdom, CV4 8LG ("E.ON EIS") is offering £1000 off the price of a battery retrofit system (“Battery Retrofit”) for customers who have previously had solar panels installed by ECO2 Solar Limited (CRN: 06083205) whose registered address is Unit 8 John Samuel Building, Arthur Drive Hoo Farm Industrial Estate, Kidderminster, Worcestershire, DY11 7RA (“Eco2Solar”) when the offer code “NBB1000” is used (the "Offer").
By participating in the Offer, you (the "Participant" and "you") agree to be bound by these terms and conditions ("Terms") and confirm that all information submitted is true, accurate, and complete. The Offer can be changed or withdrawn at any time and for any reason and will be available for a limited period only. Where the Offer is changed or withdrawn, E.ON EIS will notify customers at: https://www.eonenergy.com/terms-and-conditions/eon-installation.html.
E.ON EIS reserves the right to verify the eligibility of any and all Participants and may, in its sole discretion, not accept any Participant that fails to satisfy the eligibility requirements below. Participants shall at all times act in good faith towards E.ON EIS and the Offer. Customers may only apply one Offer per household. The Offer is not exchangeable for cash or any other alternative and is non-transferrable. The Offer cannot be used in conjunction with any other offer.
The purchase and supply and installation of the Battery Retrofit by E.ON EIS is subject to the solar panels and battery installation terms and conditions and eligibility. More information can be found at: eonenergy.com/terms-and-conditions/eon-installation.
2. Eligibility
This Offer is available to customers aged 18 years old or above who:
have previously had solar panels installed by Eco2Solar;
book a free solar remote survey for a Battery Retrofit with an E.ON EIS solar expert between 1 October 2024 and 20 December 2024 (“Offer Period”);
complete their remote survey before 11:59pm on 30 December 2024;
provide the offer code “NBB1000” during their remote survey;
has either made their upfront payment or accepted the terms and conditions of their finance agreement within 30 days of receiving their email quote following the remote survey; and
apply the relevant offer code to their respective quote.
In either case, customers are not eligible to receive the Offer if they:
reside outside of the mainland UK, or in Scotland, or any of the following postcode areas: ZE, KW, HS, IV, AB, PH, DD, PA, KY, KA, DG, TD, IM, LL, PO31 through to PO41, NW, N, E, W, WC, EC, SW, SE;
are excluded from the Offer in accordance with these Terms.
are purchasing their Battery Retrofit through government schemes; and
are an employee of E.ON EIS, Eco2Solar, E.ON Next Energy Limited (CRN: 03782443) or E.ON Energy Solutions Limited (CRN: 03407430).
3. How to Receive the Offer
You can receive the Offer by booking a free solar remote survey with an E.ON EIS solar expert by visiting eoninstall.com/solar-panels/battery/get-a-quote. Remote surveys are subject to availability.
In your remote survey, you will receive a quote which will include the total cost of a Battery Retrofit. You must notify the solar expert carrying out the remote survey of your intention to receive the Offer by providing the offer code “NBB1000”. If your Battery Retrofit is covered by these Terms and you are deemed eligible, the Offer will be applied to your Quote. Failure to notify the solar expert of your intention to receive the Offer may result in the Offer not being applied to your Quote, and the Offer may not be applied retrospectively.
4. General
If you have any questions about the Offer or you need to get in contact with us, please contact E.ON EIS on 0345 366 5981 and we will do our best to help.
To the furthest extent permitted by law, E.ON EIS’s liability to you in contract, tort (including negligence) or otherwise for any loss, injury or damage of whatever kind caused in whole or in part by receiving the Offer, or by their failure to perform any of their obligations under these Terms shall be limited to £250. Nothing in these Terms excludes or limits E.ON EIS’s liability for death or personal injury arising from their negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
E.ON EIS accepts no responsibility for your failure to sign up for the Offer due to a technical fault and accepts no responsibility for any purchases which are not completed in accordance with these Terms for any reason.
In the event of unforeseen circumstances or technical reasons outside of its control, E.ON EIS shall have the right to amend or temporarily suspend the Offer at any time (including if required by local regulations and/or laws) without liability to you or its customers. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs of these Terms will remain in full force and effect.
The Offer and these Terms are governed by and construed in accordance with English law and you and we both agree that any dispute or claim arising out of or in connection with the Offer or these Terms will be subject to the non-exclusive jurisdictions of the courts of England
£50 offer terms and conditions.
All E.ON Next PAYG customers who are GB residents aged 18+ and who book a successful (meter must be communicating) smart meter installation booked between 11 November and 31 December 2024, are eligible to receive £50 per smart meter installation, to be credited directly to their E.ON Next account. The credit will be applied within 3 weeks of successful smart installation.
1. General
1.1 These terms and conditions are subject to change at any time without prior notice and E.ON Next reserves the right to withdraw or amend this offer at any time.
1.2. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
2. Eligibility Criteria
2.1. This offer is open to selected E.ON Next customers who have received this communication and have a registered account and supply of gas and/or electricity with E.ON Next at the time of installation; and
2.2. must be residents of Great Britain (GB) and aged 18 years of age and be the account holder; and
2.3. have had a classic Prepayment Meter for at least one fuel which has been replaced; and
2.4. have successfully completed a communicating Smart Meter installation at the address supplied by E.ON Next within the Qualifying Period (“the Eligible Customer”).
2.5. Where a customer’s Smart Pay As You Go details have not been updated at the time of the credit offer, they will not be eligible.
3. The Offer
3.1 To be eligible for this offer the Customer must be:
An existing E.ON Next customer, GB resident, age 18+
Book a successful smart meter installation (meter must be communicating) between 11/11/24 and 31/12/24
Upon the successful installation the Customer will be eligible to receive £50 per smart meter installations, per fuel to be credited directly to their E.ON Next account, up to a maximum of £100.
Installation can take place in 2025 if the appointment is booked within the window above.
The credit will be applied within 3 weeks of successful smart installation.
Customers with existing smart meters, including non-communicating , are not eligible.
Internet access required.
4. General terms:
4.1. Eligible customers will receive a £50 credit per successful smart meter installation, up to a maximum of £100 per account
4.2. The credit will be applied directly to the customer's E.ON Next account and sent directly to the meter where applicable otherwise appear as a bill credit.
4.3. To qualify for the credit:
a. The smart meter installation must be booked by 31st December 2024.
b. The smart meter must be successfully communicating with us.
4.4. The credit will be applied within 3 weeks of the successful smart meter installation.
4.5. Customers with multiple sites under their account will receive no additional credit per meter installed.
4.6. Customers with existing smart meters, including non-communicating meters, are not eligible for this offer.
4.7. In the event that failure to install a requested Smart Meter within the period mentioned in 3.3(a) is reasonably attributable to an act or omission by E.ON Next (for example, as a result of E.ON Next cancellation, engineer doesn’t turn up and/or any other issue related to E.ON Next capacity), customers will not be eligible to the £50 credit but will be eligible for a guaranteed standard of service payment where relevant.
5. Liability
5.1 To the fullest extent permitted by law, E.ON Next’s liability to customers in contract, tort (including negligence) or otherwise for any loss, injury or damage of whatever kind caused in whole or in part by participation in this Offer, or by their failure to perform any of their obligations under these terms and conditions will in no event exceed £50.
5.2 . Nothing in these terms and conditions excludes or limits the E.ON Next’s liability for death or personal injury arising from their negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.
6. Governing Law and Jurisdiction
6.1 This contract shall be governed by, and construed in accordance with, the laws of England and Wales
6.2 Any disputes arising under or in connection with this contract shall be subject to the exclusive jurisdiction of the courts in England and Wales
7. Business registered address
7.1 . The Promoter is E.ON Next Energy Limited, Westwood Way, Westwood Business Park, Coventry CV4 8LG.