We're here to help.

There are many ways to pay your bill, you can:

• Make a payment online.

• Pay via the Post Office or a local PayPoint or Payzone with the barcode on your bill.

• Pay us directly from your bank account. Our bank details: Account number: 70257647. Sort Code: 60 80 09. Your payment reference: Your E.ON Next account number,

• You can also pay by cheque too. Make your cheque payable to E.ON Next and write your E.ON Next account number on the back then post it to E.ON Next, PO Box 10909, Nottingham, NG1 9NJ.

• Set up a Direct Debit.

Absolutely. We love Direct Debits as it means that we can keep you up to date and be really transparent with how much you need to pay. Also, you're unlikely to miss your payments so you won't be charged any late payment fees. To do this, call us on 0808 501 5200.

Yes, we sometimes charge late payment fees if you haven’t made a payment by the due date. We try and make this really clear on all of your statements, so there’s no confusion.

The best way we can help is by talking to us. We’re here to help, and will do all we can to support you with your bills. There are lots of other companies that offer a wide range of support, not only to help with your energy bills, but all kinds of money worries. These include StepChange.

The Winter Support Scheme 2024 is a package of financial support offered to financially vulnerable customers. E.ON Next will identify the customers who are eligible for the support and will proactively contact them to discuss the scheme and eligibility.

If you are struggling to pay your bills, we have a range of initiatives to support you which are outlined above.

The Warm Home Discount is there to help those who are struggling to keep up with their energy payments. Customers on the scheme will get a one-off payment of £150 (inclusive of VAT) credited to their electricity bill to help cover energy costs for the winter.

It’s a scheme supported by the government and energy suppliers. Find out if you're eligible for the Warm Home Discount.

Yes, we can set up payments to be taken from your benefits. We can take payment if you're in receipt of Employment Support Allowance, Income Support, Job Seekers Allowance, Pension Credit or Universal Credit.

It’s important to remember that we will only be able to set up this kind of arrangement if you’re behind on your payments. To set this up, please contact us on 0808 501 5200.

Yes, we do offer prepayment meters. Prepayment meters, especially smart prepayment meters (PAYG), can be a great way to keep finances in order and be able to budget for energy usage.

If you’re struggling to keep up with your payments, speak to us on 0808 501 5200 and we will try to work out a solution for you.

Sometimes the amount you pay needs to increase. This can be due to a price increase or an increase in your usage. It’s important to remember that we only ever charge you for what you use and an arrangement is in place to help you budget for your usage.

We can also offer a payment plan that’s suitable if you don’t pay by Direct Debit. There are no fees applied if we set up an arrangement for you to pay.

Paper bills can be supplied, but we’re really trying to do our bit to save the planet, one tree at a time. All our customers are automatically selected for online bills, however, if you need to download a bill and print it off, you can do this in your online account.

This depends on the terms and conditions of your current tariff. Always check your tariff information on your statements so you don’t have any unwanted surprises.

Yes, you can change suppliers, however you will need to clear any balance if you do.

We would only object to you leaving if the balance owed is over 28 days old, to give you time to clear your bill. If we do object to your supply leaving, we will contact you and let you know the steps you need to take to get it resolved.

Your latest statement will be able to tell you if you’re on the cheapest tariff. We have lots of different tariffs available, where you can fix your prices for a period of time for peace of mind.

Give us a call on 0808 501 5200 to discuss your options.

Your bills can go up and down throughout the year and it's very normal for this to happen. There are lots of things to consider: Has there been any significant changes in the property? Are you heating your home differently? Have you had more people in the property?

These are just a few things to consider, but if this is really worrying you, call us on 0808 501 5200 so we can talk it through with you.

Yes, we will share credit information where it’s deemed necessary with third party Credit Reference Agencies. We'll share if you have defaulted on a payment arrangement, or if we have set up a long term final debt arrangement and when you have paid and are up to date.

We might be able to offer you extra credit (you'll need to pay this back) and we can set up a longer repayment plan so you can pay this back through your meter at an affordable rate.There’s no charge for this service, you only pay back what we provide.

If you're having trouble paying your energy bills, let us know immediately. We'll get in touch to discuss ways we can assist you.

We actively look out for signs that someone might be struggling to pay their bills. This way, we can reach out and offer support as soon as possible.

Our Energy Specialists are trained to listen and ask questions to make sure we help out if you have payment difficulties and we monitor contacts to look for opportunities to improve our service.

Whenever you contact us, we'll take the opportunity to discuss payment options that could make things easier for you, including the possibility of temporarily pausing payments if necessary.

We’ll also reach out before your payments are due to restart to make sure you’re aware of any changes.

We'll provide clear information about your debt repayment plan, including how much you owe, how you can pay it back, when you'd be debt-free, and what to do if you're facing difficulties.

If you're unable to stick to the repayment plan, we'll reconnect with you to discuss a more suitable plan or method of payment.

We keep a track of this to make sure we’re able to reach out in your time of need.

We ensure you have easy access to your service terms and conditions, aiming for transparency and understanding.

Yes, you can request to transfer debt between accounts or switch meter types if necessary.

If you want to change suppliers and you have a prepayment meter, we can let you know about the Debt Transfer Process to make sure you’re clear on the next steps.

We make every effort to avoid changing your meters due to debt, and we don’t install prepayment meters until you have hit a certain threshold. This is a last resort after exploring all other recovery options. If you’re struggling to pay your energy bills we’re here to help and have lots of ways to get in touch.

Before considering a change to prepayment, we'll always assess the household's situation, especially focusing on homes with elderly, young, or vulnerable individual and ensure that the meter is safe and reasonably practicable for your individual circumstances.

We’ll always consider if the prepayment meter is suitable for you, we consider affordability, engage with third parties, complete welfare visits and provide an aftercare service. We also don’t have any incentives for prepayment installers.

Our installers also wear body cameras on visits to ensure everyone’s safety, this footage will be kept.

We won't apply for a warrant if we believe that it will cause severe trauma. We also don’t apply where a physical or mental impairment or severe financial difficulty has impacted a customer’s ability to engage with us.

We apply warrant costs fairly, ensuring that only legitimate charges are recovered, and fees are not excessive. We also will only ever apply a warrant fee once in a 12 month period and we will add fees to separate accounts for transparency.

Upon completion of your debt repayment arrangement, we'll inform you about the closure of the arrangement and any next steps.