Switch to Smart Pay As You Go.

If you're currently a classic prepayment customer we'll be in touch when we're ready to offer you a swap for Smart PAYG. If you've currently got a credit meter it'll be a little bit longer, but we'll let you know when we're ready.

You can use the mobile, tablet and desktop-friendly versions of our website to top up by card or using our app.

If cash is more your thing, we’ll give you a barcode for each meter. You can take this to any PayPoint, Payzone or Post Office store. Your top up should whizz its way down to your meter before you even get back home!

Absolutely. In fact you can visit any PayPoint, Payzone or Post Office store and present your Smart Pay As You Go top up barcodes.

Your receipt will contain your 20 digit top up code, sometimes referred to as a UTRN, to enter into your meter manually if the magic doesn’t happen

Don’t panic! If you run out and it's between 4pm and 10am Monday to Friday, or it’s a weekend or UK bank holiday, we won’t disconnect your supply. These are your ‘friendly hours’. You’ll just need to make sure you top up enough to get back into credit for when these hours end.

If you’re unable to top up for any reason, your meters also offer you £10.00 of emergency credit for each fuel. You’ll see the prompt on your in-home display or meter when this is available to use.

Yes, you're now able to check your previous payment history and review everything that you have paid for.