Switch to Smart Pay As You Go.

If you're currently a classic prepayment customer we'll be in touch when we're ready to offer you a swap for Smart PAYG. If you've currently got a credit meter it'll be a little bit longer, but we'll let you know when we're ready.

You can use the mobile, tablet and desktop-friendly versions of our website to top up by card or using our app.

If cash is more your thing, we’ll give you a barcode for each meter. You can take this to any PayPoint, Payzone or Post Office store. Your top up should whizz its way down to your meter before you even get back home!

Absolutely. In fact you can visit any PayPoint, Payzone or Post Office store and present your Smart Pay As You Go top up barcodes.

Your receipt will contain your 20 digit top up code, sometimes referred to as a UTRN, to enter into your meter manually if the magic doesn’t happen

Don’t panic! If you run out and it's between 4pm and 10am Monday to Friday, or it’s a weekend or UK bank holiday, we won’t disconnect your supply. These are your ‘friendly hours’. You’ll just need to make sure you top up enough to get back into credit for when these hours end.

If you’re unable to top up for any reason, your meters also offer you £10.00 of emergency credit for each fuel. You’ll see the prompt on your in-home display or meter when this is available to use.

Yes, you're now able to check your previous payment history and review everything that you have paid for.

All E.ON Next PAYG customers who are GB residents aged 18+ and who book a successful (meter must be communicating) smart meter installation booked between 11 November and 31 December 2024, are eligible to receive £50 per smart meter installation, to be credited directly to their E.ON Next account. The credit will be applied within 3 weeks of successful smart installation.

1. General

1.1 These terms and conditions are subject to change at any time without prior notice and E.ON Next reserves the right to withdraw or amend this offer at any time.

1.2. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

2. Eligibility Criteria 

2.1. This offer is open to selected E.ON Next customers who have received this communication and have a registered account and supply of gas and/or electricity with E.ON Next at the time of installation; and

2.2. must be residents of Great Britain (GB) and aged 18 years of age and be the account holder; and

2.3. have had a classic Prepayment Meter for at least one fuel which has been replaced; and

2.4. have successfully completed a communicating Smart Meter installation at the address supplied by E.ON Next within the Qualifying Period (“the Eligible Customer”).

2.5. Where a customer’s Smart Pay As You Go details have not been updated at the time of the credit offer, they will not be eligible. 

3. The Offer

3.1 To be eligible for this offer the Customer must be:

• An existing E.ON Next customer, GB resident, age 18+

• Book a successful smart meter installation (meter must be communicating) between 11/11/24 and 31/12/24

• Upon the successful installation the Customer will be eligible to receive £50 per smart meter installations, per fuel to be credited directly to their E.ON Next account, up to a maximum of £100.

• Installation can take place in 2025 if the appointment is booked within the window above. 

• The credit will be applied within 3 weeks of successful smart installation. 

• Customers with existing smart meters, including non-communicating , are not eligible. 

• Internet access required.

4. General terms:

4.1. Eligible customers will receive a £50 credit per successful smart meter installation, up to a maximum of £100 per account 

4.2. The credit will be applied directly to the customer's E.ON Next account and sent directly to the meter where applicable otherwise appear as a bill credit.

4.3. To qualify for the credit:

a. The smart meter installation must be booked by 31st December 2024.

b. The smart meter must be successfully communicating with us.

4.4. The credit will be applied within 3 weeks of the successful smart meter installation.

4.5. Customers with multiple sites under their account will receive no additional credit per meter installed.

4.6. Customers with existing smart meters, including non-communicating meters, are not eligible for this offer.

4.7. In the event that failure to install a requested Smart Meter within the period mentioned in 3.3(a) is reasonably attributable to an act or omission by E.ON Next (for example, as a result of E.ON Next cancellation, engineer doesn’t turn up and/or any other issue related to E.ON Next capacity), customers will not be eligible to the £50 credit but will be eligible for a guaranteed standard of service payment where relevant.

5. Liability

5.1 To the fullest extent permitted by law, E.ON Next’s liability to customers in contract, tort (including negligence) or otherwise for any loss, injury or damage of whatever kind caused in whole or in part by participation in this Offer, or by their failure to perform any of their obligations under these terms and conditions will in no event exceed £50.

5.2 . Nothing in these terms and conditions excludes or limits the E.ON Next’s liability for death or personal injury arising from their negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.

6. Governing Law and Jurisdiction

6.1 This contract shall be governed by, and construed in accordance with, the laws of England and Wales

6.2 Any disputes arising under or in connection with this contract shall be subject to the exclusive jurisdiction of the courts in England and Wales

7. Business registered address

7.1 . The Promoter is E.ON Next Energy Limited, Westwood Way, Westwood Business Park, Coventry CV4 8LG.