You could benefit from an air source heat pump system.

Yes, air source heat pumps are considered renewable energy. They use heat from the air outside to warm your home, which is a sustainable and eco-friendly energy source. By switching to an air source heat pump, you’re helping to reduce your carbon footprint and promote a greener future.

Yes, it will. The heat pump will heat the water and store it in the aptly named hot water cylinder. As part of the installation process E.ON check to see what size hot water tank will meet the needs of the house so you will always have enough hot water.

E.ON's experienced advisors will be happy to talk you through the options and will find a solution to match your home's needs.

Yes, similar to a boiler. As part of the installation process, the heat pump system will be set up to suit your needs.

We recommend leaving it on a low but comfortable setting all day. You can turn it up on the heating controls if you need some extra warmth.

Absolutely! Air source heat pumps can be installed in older homes. They work efficiently even in properties with not much insulation. However, upgrading your home’s insulation is recommended first, as it can improve performance and reduce running costs.

The size of the air source heat pump needed for a 4-bedroom house can vary, but generally, a unit with 8-12 kW capacity will do the trick. It’s best to get a professional assessment to ensure you get the right size for your specific needs and home layout, and we’ll do that when you get a heat pump with us.

Air source heat pumps may qualify for tax credits and other financial incentives. These benefits can help offset the initial installation costs, making it an even more attractive option for your home.

Yes, in many cases, air source heat pumps qualify for the alternative fuel payment. This government initiative is designed to encourage the use of renewable energy sources, which could be helping you save money while supporting sustainability.

If you've got an old, energy-guzzling system, then switching to an air source heat pump could save you money. Think of it like swapping a gas guzzler for a fuel-efficient car – less fuel in, more savings out.

Absolutely! You don’t need to be an E.ON Next energy customer to start your heat pump journey with us. We’re here to help everyone make the switch to more efficient, eco-friendly heating.

Heat pumps are like boilers, they need to be serviced annually. We recommend using a qualified heat pump engineer.

Yes, an air source heat pump can certainly replace your gas boiler. It provides an efficient, environmentally friendly alternative for heating your home and providing you with hot water. Plus, it could lower your energy bills and reduce your home’s carbon emissions.

Definitely! Air source heat pumps are perfect for underfloor heating systems. They work well at lower temperatures, making them a great match for the consistent, gentle heat that underfloor heating provides.

Air source heat pumps do use electricity, but they’re highly efficient. For every unit of electricity used, they can generate three to four units of heat. This efficiency could lead to lower energy bills compared to traditional heating systems, like gas and LPG.

Yes, regular servicing of your air source heat pump is important to keep it running efficiently and to extend its lifespan. It’s recommended to have a professional service the pump annually to check for any issues and ensure optimal performance.

Not really. About as noisy as a microwave and a desk fan having a chat. You might hear a gentle hum when your air source heat pump is working its magic. It's kind of like a microwave doing its thing, with a little extra "whoosh" from the fan that brings in the warm air.

Now, we won't sugarcoat it – the sound can change a bit depending on how hard your heat pump is working.  Just like us, it might need to speak up a bit when it's got a lot on its plate. But here's the good news:

• We usually install heat pumps outdoors, so you won't have to hear it humming away inside your home.

• Before we even get started, we do a noise check to make sure everything's within the rules and won't bother you or your neighbours.

So, rest assured, your new heat pump won't be throwing any noisy parties. It's more of a quiet and efficient type.

Absolutely. Heat pumps are designed to work in temperatures as low as -25°C – way colder than we usually see in the UK. We'll make sure your heat pump and radiators are the perfect size for your home, so you'll stay toasty all winter long.

Yes, a well-designed and properly installed ASHP can match, or even surpass, the comfort levels of a traditional gas boiler. Unlike gas boilers that turn on and off with a fixed flow temperature, heat pumps operate with a lower flow temperature controlled by the outdoor weather. This means your heat pump adjusts to the external temperature, providing higher efficiency and consistent comfort.

Sometimes, you might need to upgrade or add a few radiators to get the best results since ASHPs work at lower temperatures. But don’t worry, we’ll discuss all this during our survey and design stage, so you’re fully in-the-loop.

All our ASHPs boast an impressive A++ efficiency rating. The actual efficiency can vary based on factors like your property’s location, size, construction, and the types of radiators used. On average, you can expect a Seasonal Coefficient of Performance (SCOP) of around 3.5. This means for every 1kW of electricity your heat pump uses, it generates 3.5kW of heat annually. That’s roughly 350% efficiency!

If you're switching from gas, we'll take care of removing your old boiler. But you'll need to contact your gas supplier to disconnect your gas supply. If you're with E.ON Next, we can help you with that, so don’t worry.

SCOP: This stands for Seasonal Coefficient of Performance. It's a fancy way of measuring how much heat you get out of your heat pump for every bit of electricity you put in. Think of it like miles per gallon for your car.

MCS: This is the Microgeneration Certification Scheme. It's like a stamp of approval for heat pump installers, so you know you're getting quality work.

DNO: That's your District Network Operator, the folks who manage the electricity grid in your area. We'll check in with them to make sure everything's good to go.